Technician - Diagnostic

About This Role

Key Responsibilities JOB DESCRIPTION

• Vehicle Diagnosis
• Perform advanced diagnostics on engine, transmission, electrical, and electronic systems.
• Use manufacturer diagnostic tools and scan equipment to identify faults.
• Interpret fault codes, live data, and wiring diagrams accurately.
• Identify root cause of failures, not just symptoms.
• Repair Support
• Provide clear diagnostic reports and repair recommendations.
• Support technicians in resolving complex technical issues.
• Verify repairs and confirm fault resolution before vehicle release.
• Technical Procedures
• Follow manufacturer repair manuals and diagnostic procedures.
• Ensure all repairs comply with OEM standards and safety guidelines.
• Perform software updates, calibrations, and system programming when required.
• Quality Control
• Reduce repeat repairs and comebacks through accurate diagnosis.
• Perform final checks on critical repairs.
• Ensure high repair quality and first-time fix rate.
• Documentation
• Record diagnostic findings and repair actions clearly on job cards.
• Provide detailed reports for warranty and technical cases.
• Support technical reports to manufacturer when required.
• Equipment and Tools
• Use diagnostic tools, multimeters, oscilloscopes, and special tools properly.
• Maintain diagnostic equipment in good condition.
• Follow safety procedures when handling vehicles and tools.

Required Qualifications

• Diploma or Technical Certificate in Automotive Technology or equivalent
• Minimum 3–5 years experience as automotive technician, preferably in dealership
• Experience with diagnostic tools and OEM systems
• Strong knowledge of electrical and electronic systems
• Ability to read wiring diagrams and technical manuals

Required Skills

• Strong diagnostic and analytical skills
• Advanced electrical troubleshooting skills
• Problem-solving ability
• Attention to detail
• Good communication with Service Advisors and workshop team
• Ability to work under pressure

Preferred (Advantage)

• Dealership experience (OEM certified technician)
• Experience with GDI, Turbo, CAN Bus systems
• Experience with programming and ECU updates
• Valid driving license

KPIs (Performance Indicators)

• First Time Fix Rate
• Diagnostic Accuracy
• Comeback Rate
• Productivity and Efficiency
• Repair Quality
• Compliance with procedures

Authority Level

• Authorized to perform advanced diagnosis and recommend repair actions.
• Authorized to escalate technical cases to manufacturer technical support.

About Us Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures.

With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy.

Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: ‘Enhancing Life.’

Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures.

Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.

About The Team Drawing on over 60 years of automotive expertise, Al Ghurair Mobility is redefining transportation across the UAE by advancing cleaner, smarter, and more connected mobility solutions. From hybrid and CNG-powered taxis to the introduction of EXEED, a high-tech automotive brand known for intelligent design, advanced safety features, and refined performance, our growing portfolio serves both business and consumer needs.