Technician, Device Testing & Logistics

Telamon is a leading provider of connectivity integration, implementation, and distribution solutions for many of the world’s most recognized telecommunications, transportation and consumer brands.

Founded in 1985, we are a minority-owned company headquartered in Carmel, Indiana, and maintain a global footprint with locations in North America, Europe, and Asia.

This work isn’t easy—and that is exactly why we do it.

Telamon thrives when we’re solving problems that help enhance connectivity and lead to simplicity, safety, and reliability in everyday life.

We are cultivating deeper connections with every bond we forge: a more comprehensive network that serves the world around us—inside our walls and out.

At Telamon, leveraging AI and digital tools is a core part of how we operate.

We expect employees at all levels to actively explore and apply technologies that improve productivity, decision-making, and overall performance.

Learn more at telamon.com

Health & Wellness: Medical, dental, vision, HSA with company match, dependent care FSA, life & disability coverage, voluntary plans, legal/ID protection, pet insurance, EAP

Financial: 401(k) with company match, annual bonus based on company performance, referral bonuses, discounts, phone allowance; field roles: travel pay, per diem, company-paid lodging, and company vehicle (if applicable)

Time Off & Flexibility: Flexible PTO for salaried roles; starting at 15 days (PTO with 2 floating holidays) for hourly roles; paid holidays, floating holidays, parental leave, bereavement leave, and hybrid/remote options

Career Growth: Tuition reimbursement, annual professional development grants, online learning resources, leadership programs, and internal growth opportunities

Additional Benefits: Recognition programs, scholarships and educational stipends for children, company paid sabbaticals and company outings with access to local events.

Note: benefits eligibility may be based on employment status, tenure, location, or other factors

The Device Testing & Logistics Technician supports warehouse and reverse logistics operations with a focus on testing and grading but will also receive, inspection, track, refurbish, fulfil, and ship mobile devices and related electronic assets.

This role is responsible for maintaining inventory accuracy, serialized asset accountability, quality standards, and customer-specific processing requirements while supporting efficient and secure operational workflows.

• Perform functional testing and diagnostic evaluation of mobile devices, tablets, and related electronics using approved tools and processes.
• Grade devices based on cosmetic condition, functionality, and customer-specific quality standards.
• Identify defects, missing components, battery issues, screen damage, and functionality failures.
• Perform device wiping, resets, unlocking verification, software updates, and configuration activities as required.

Accurately document device condition, test results, serial numbers, IMEI information, and inventory status within company systems.

• Maintain accurate tracking of serialized inventory and device status throughout the reverse logistics process.
• Ensure compliance with asset handling, security, and chain-of-custody procedures.
• Process inbound returns, inspections, transfers, and inventory transactions within warehouse management or ERP systems.

Support cycle counts, inventory audits, discrepancy resolution, and reconciliation activities.

• Complete order picking, packing, staging, labeling, and shipping activities based on operational demands.
• Prepare outbound shipments in accordance with customer specifications and carrier requirements.
• Operate RF scanners, shipping systems, and warehouse technology to ensure accurate fulfillment and inventory movement.

Assist with material handling, receiving, and warehouse organization activities as needed.

• Follow established quality standards and inspection procedures to minimize defects and customer returns.
• Adhere to data security, device handling, ESD, and asset protection protocols.

Escalate damaged, non-conforming, or suspicious inventory issues to leadership promptly.

• Supports continuous improvement by following established processes, identifying inefficiencies or issues, and contributing to solutions that improve safety, quality, and productivity. Leverages available tools and technologies, including AI-enabled solutions, where appropriate to improve efficiency and streamline work.
• No direct reports.
• No travel required.
• Ability to stand for extended periods and repetitively handle electronic devices and packaging materials.
• Ability to lift and move materials up to 50 lbs.
• Ability to meet productivity, accuracy, and quality expectations in a fast-paced operational environment.
• Must have the ability to properly use a pallet jack/hand truck

Basic understanding of mobile device functionality, components, and operating systems.

Ability to identify cosmetic and functional defects in electronic devices.

using inventory systems, RF scanners, and shipping software preferred.

Strong attention to detail and ability to maintain accurate serialized inventory records.

Ability to work in a fast-paced production and warehouse environment with changing priorities.

Excellent verbal communication skills

Must be willing to work overtime or weekends when needed

Oracle experience a plus

• High school diploma or equivalent required

A minimum of 1 year of experience in the testing and grading of electronic equipment, preferably consumer cellular devices

• 6 months to 1-year related warehouse experience and/or training