Technical Writer & Content Lead

Responsibilities:

• Own and maintain customer-facing product documentation.
• Create user guides, administration manuals, deployment guides, API documentation, release notes, and knowledge base articles.
• Build structured documentation for platform capabilities, workflows, analytics modules, simulation tools, and AI agents.
• Develop onboarding content that accelerates customer adoption.
• Establish documentation standards, templates, and style guides.
• Create training materials, tutorials, videos, walkthroughs, and quick-start guides.
• Develop customer-facing implementation and operational playbooks.
• Partner with Customer Success teams to address common support questions through documentation improvements.
• Create executive-level adoption guides and business value narratives.
• Write blogs, articles, case studies, white papers, solution briefs, and product announcements.
• Collaborate with leadership to publish thought leadership content on AI, modeling and simulation, optimization, supply chain, defense technology, and decision intelligence.
• Support launch campaigns for new products and capabilities.
• Develop content for conferences, webinars, customer events, and trade shows.
• Work closely with Product Management and Engineering to understand product capabilities and roadmap priorities.
• Interview subject matter experts and convert technical discussions into customer-friendly content.
• Participate in product reviews and release planning activities.
• Ensure documentation remains synchronized with product releases.
• Build and manage internal and external knowledge repositories.
• Define documentation workflows and publishing processes.
• Measure content effectiveness using usage analytics and customer feedback.

Required Qualifications:

Preferred Qualifications:

Ideal Candidate: