Technical Training Manager

Technical & Training Manager

Technical Leadership & Support

• Act as the highest technical authority for GEELY within the organization.
• Responsible for training all technical staff, including technicians, service advisors, team leaders, QCs, and controllers, as per GEELY defined training schedule.
• Acts as the key bridge between GEELY and AGMC, ensuring alignment on all technical and training requirements
• Provide advanced diagnostic and troubleshooting support for complex vehicle issues.
• Support workshop teams in resolving technical cases efficiently and effectively.
• Liaise directly with GEELY manufacturer technical support teams on escalated cases.
• Analyze recurring technical issues and implement corrective actions to reduce repeat repairs.
• Ensure compliance with manufacturer technical standards, repair procedures, and service bulletins.
• Monitor and improve workshop repair quality and first-time fix rates.
• Review technical reports and warranty cases to ensure accuracy and compliance.

Training & Development

• Develop and implement annual technical training plans aligned with GEELY standards and business requirements.
• Conduct technical and non-technical training programs for service advisors, technicians, workshop controllers, and technical staff.
• Identify training needs through competency assessments, performance evaluations, and operational requirements.
• Coordinate and facilitate manufacturer-led training programs and certifications.
• Track employee training records, certifications, and competency levels.
• Ensure technicians achieve and maintain required certification levels.
• Evaluate training effectiveness and recommend continuous improvement initiatives.
• Develop training materials, technical guides, and workshop reference documentation.

Workshop Performance Management

• Support workshop management in achieving productivity, efficiency, and utilization targets.
• Monitor key workshop KPIs including:
• Productivity
• Efficiency

• First-Time Fix Rate

• Comeback Ratio
• Warranty Performance

• Customer Satisfaction Scores

• Recommend operational improvements to enhance workshop performance.
• Conduct regular technical audits and quality inspections.

Warranty & Quality Management

• Ensure warranty repairs are conducted in accordance with manufacturer policies.
• Review and approve technical warranty submissions.
• Investigate warranty rejections and implement corrective actions.
• Monitor quality standards and ensure compliance with manufacturer audit requirements.
• Lead root cause analysis for technical failures and customer complaints.
• Implement preventive measures to improve vehicle reliability and service quality.

Product & Technical Information Management

• Stay updated on new GEELY vehicle technologies, EV systems, diagnostic tools, and manufacturer updates.
• Communicate technical updates, recalls, service campaigns, and technical bulletins to workshop personnel.
• Support vehicle launches by ensuring technical readiness and staff training.
• Maintain access and utilization of manufacturer diagnostic systems and technical platforms.

Electric Vehicle (Ev) & Emerging Technologies

• Lead technical training initiatives related to electric and hybrid vehicle technologies.
• Ensure workshop compliance with EV safety standards and repair procedures.
• Develop internal expertise in advanced vehicle technologies, ADAS systems, connected vehicles, and diagnostic platforms.
• Support implementation of future mobility and digital service initiatives.

Health, Safety & Compliance

• Ensure compliance with company health, safety, and environmental policies.
• Promote safe workshop practices and adherence to manufacturer safety standards.
• Conduct technical safety briefings and risk assessments where required.
• Ensure proper use and maintenance of diagnostic tools and workshop equipment.

Stakeholder Management

• Build strong relationships with GEELY regional and manufacturer technical teams.
• Collaborate with Service Managers, Workshop Managers, Parts Department, Warranty Teams, and Customer Care teams.
• Provide technical guidance and support to internal stakeholders.
• Participate in manufacturer meetings, audits, and technical reviews.

Qualifications

• Bachelor's Degree or Diploma in Automotive Engineering, Mechanical Engineering, Automotive Technology, or a related discipline.
• Manufacturer certifications from GEELY or other automotive brands are highly desirable.
• Technical Trainer Certification is an added advantage.

Experience

• Minimum 8–10 years of automotive technical experience within a dealership environment.
• Minimum 3–5 years in a Technical Manager, Technical Training Manager, or similar leadership role.
• Experience working with passenger vehicles and advanced automotive diagnostic systems.
• Experience with Chinese automotive brands is highly preferred.
• Hands-on experience with EV and hybrid vehicle technologies.