Technical Trainer

Location

• Remote – this position is 100% remote and based in the East Coast region of the USA.
• What you will be doing
• Deliver in-depth technical instructor-led training to Harmonic customers, partners, and internal teams, both remotely and onsite.
• Create, maintain, and improve technical training content, including LMS courses, trainer-led videos, webinars, and other digital learning materials.
• Collaborate with Subject Matter Experts, Product Management, R&D, Sales, Services, and Customer Support to develop technically accurate and effective training content.
• Support training project planning, customer training proposals, and training content lifecycle management.
• Proctor certification exams and support the development and maintenance of technical training lab environments.
• Assist customers and partners with training platform onboarding, scheduling, and other training-related inquiries.
• What you should have
• Strong hands-on experience with DOCSIS/CMTS and IP networking, including configuration and troubleshooting.
• Experience working with Linux/Ubuntu environments, including software installation and command-line operations; familiarity with Kubernetes and containerized environments.
• Ability to clearly explain and present technical topics to customers and technical audiences. Candidates will be asked to deliver a short technical presentation during the interview process.
• Strong analytical and problem-solving skills, with a willingness to learn new technologies.
• Bachelor’s degree in Computer Science, Electronic Engineering, Telecommunications, or a related technical field, or equivalent professional experience.
• Fluent English.
• Nice to have
• Experience with PON technologies.
• Experience creating digital learning content, including LMS courses, trainer-led videos, webinars, and e-learning materials.
• Pay & Benefits
• For this role, the estimated base salary range is between $85,000 - $105,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process.
• Diversity, Equality, and & Inclusion at Harmonic Inc
• At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.
• Additional Equal Opportunity statement:
• Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact [email protected]
• For more information, please see links below:
• OFCCP Posters Landing Page
• Know Your Rights
• Pay Transparency
• #LI-KS1
• #LI-Remote