Technical Trainer

Role overview

Responsibilities

• Identify training needs for new products, updates, and employee knowledge gaps with program managers and stakeholders.
• Develop presentations, manuals, job aids, e-learning modules, and assessments tailored to agency products and services.
• Keep training resources current with product features, functionality, and industry best practices.
• Facilitate in-person or virtual training and assess its effectiveness using evaluations, feedback, and performance metrics.
• Report training outcomes, participation, and ROI; collaborate with People & Culture, Education, managers, and project teams.
• Support LMS and technical systems planning or implementation, including training, administration, reporting, maintenance, and improvement.

Qualifications

• Post-secondary education in Human Resources, Business, Instructional Design, or a related field.
• At least 3 years of experience in training, instructional design, or technical training.
• Demonstrated experience developing and delivering technical or product-related training programs.
• Experience in training needs assessment, tailored learning materials, and e-learning platforms, LMS, or virtual training tools.
• Strong understanding of adult learning principles and instructional design methodologies.
• Strong interpersonal and cross-cultural communication skills; openness to an anti-racist, anti-oppressive, affirming, intersectional framework.
• Ability to travel within Peel Region and Dufferin County; satisfactory Vulnerable Sector Screening required.
• Technical background or certifications, product rollout or technology implementation experience, and second-language fluency including ASL are assets.

Workplace

• Position is based at the Brampton office within a hybrid workplace model; on-site and/or community presence is required according to program and client needs.

Compensation and benefits

• Annual salary is $62,425.03 to $73,441.21, with starting salary determined in part by candidate qualifications.
• Benefits include vacation, sick days, HOOPP pension enrollment, professional development funding, wellness allowance, and mileage reimbursement for work-related travel.