Technical Trainer
Key Skills for This Role
Full Job Posting
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
AI Disclaimer
InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.
Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.
Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems. Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process.
Qualifications
- Instructional aptitude.
- Strong technical and interpersonal customer-facing skills.
- Exceptional presentation skills, including strong verbal and written communication skills.
- Effectively communicate complex technologies and concepts (at different levels) to specific audiences.
- Proven ability to quickly learn all aspects of technical software products.
- Demonstrated ability to work collaboratively and cross-organizationally.
- Ability to travel to customer sites to deliver training. Primarily domestic travel with possible international opportunities.
- Education
- BS or MS in Computer Science or equivalent STEM field (Sciences, Technology, Engineering, and Mathematics).
- We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
- InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.
- Other compensation may include a discretionary annual variable target incentive.
- Medical, vision, and dental insurance
- Short-term and long-term disability, and life insurance
- 401(k) Profit Sharing Contribution
- Paid Time Off and Holidays
- Parental Leave
- Tuition reimbursement
- $71,000 — $100,000 USD
Preferred Qualifications
- Experience delivering training of software/applications is preferred (however, we are willing to train motivated technical candidates).
- Object-oriented programming experience is a plus.
Responsibilities
- Deliver technical training in person or in a virtual classroom using remote learning tools.
- Help customers, partners and internal staff excel in their roles by training them to use our corporate products. Developers, integrators, administrators, analysts and software architects are among those you’ll help.
- Support our Online Learning Team as they grow our catalog of interactive online courses and resources.
- Work collaboratively with Customer Support, Account Management and Marketing teams to provide innovative and sound instructional solutions to ensure effective use of InterSystems products and technologies.
- Learning Outcomes
- Cultivate and refine client-facing interpersonal skills as you deliver training to diverse technical audiences.
- Sharpen presentation skills and learn how to engage audiences for an extended period of time.
- Explore new technologies supporting InterSystems cloud and big data initiatives.
- Enrich your technical acuity as you work with our database platform and interoperability products, as well as industry technologies and standards such as REST, Python, AI‐enhanced tools, AngularJS, HL7® FHIR®, OAuth and many others.
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