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Technical Support Specialist (Remote)

Hired
Abu Dhabi, UAE
contract
2 days ago
RemoteSpecialistSupportTechnical
Free

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Overview

  • **Role**

: Technical Support Specialist (Remote)

  • **Location**
  • : Remote (Work from Anywhere)
  • **Payout**
  • : $30 - $70/hour

Role Overview

We are hiring for one of our clients, seeking a Support Engineer to work on a contractor basis.

This role involves diagnosing, troubleshooting, and resolving complex technical issues related to cloud infrastructure and networking to help train next-generation AI systems.

The work directly shapes how AI models learn, reason, and perform by providing high-quality, real-world input.

This is a unique opportunity to contribute to the development of frontier AI models without requiring prior AI experience—your domain expertise in networking and cloud infrastructure is what matters.

Key Responsibilities

  • Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking.
  • Utilize scripting skills to automate routine support tasks and improve incident response times.
  • Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges.
  • Leverage Jira to track issues, monitor progress, and ensure timely resolution of support tickets.
  • Analyze TCP/IP networking issues, providing expert guidance and remedial solutions.
  • Create, maintain, and improve technical documentation and best practice guidelines.
  • Deliver clear, empathetic, and professional communication to stakeholders.

Required Skills & Qualifications

  • Proven experience in diagnosing and troubleshooting cloud infrastructure and networking issues.
  • Proficiency in scripting languages such as Python, Bash, or PowerShell to automate support tasks.
  • Experience using Jira for issue tracking, progress monitoring, and resolution management.
  • Strong understanding of TCP/IP networking protocols and troubleshooting methodologies.
  • Ability to create, maintain, and improve technical documentation and best practice guidelines.
  • Excellent communication skills with a focus on clear, empathetic, and professional interactions.
  • No prior experience in AI is required—domain expertise in networking and cloud infrastructure is sufficient.

More About the Opportunity

This role offers a unique opportunity to work with a global leader in the AI and technology industry, contributing to the development of frontier AI models through real-world expertise.

The position provides global exposure, impactful work in a rapidly evolving field, and the chance to grow technical and communication skills in a collaborative environment.

Equal Opportunity Employer

We hire based on skills and expertise.

All qualified candidates are welcome regardless of background, experience, or prior employment history.

Applications are reviewed solely on demonstrated technical ability and qualifications.

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