oracle
Technical Support Specialist I - Control 4
Resideo
Remote, USA
Full-time
Junior · 2+ years experience
Remote
Discovered 5 days ago
Full Job Posting
Key Responsibilities
- Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs.
- Providing basic support for 80+ third-party brands with limited or no formal training.
- Provide Tier-1 support for ADI and Snap One’s 20+ exclusive brands and solutions.
- Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more.
- Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers.
- Process product returns efficiently while ensuring adherence to technical verification protocols.
- Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
- Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance.
- YOU MUST HAVE:
- 2+ years of professional experience installing and/or programming Control4 products.
- Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
- Experience troubleshooting across multiple product categories and technologies.
- Experience with IoT, audio/video, networking, home automation, and surveillance technologies.
- Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly.
- Exceptional English communication skills, both verbal and written, with a customer-first mindset.
- WE VALUE:
- Control4 Automation Programmer certification or Control4 Certified Technician certification.
- Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
- Experience with ADI’s proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
- Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
- Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
- WHAT'S IN IT FOR YOU:
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and career advancement.
- Collaborative work environment with access to cutting-edge technology.
- #LI-JS1
Qualifications
- Experience with IoT, audio/video, networking, home automation, and surveillance technologies.
- Experience with ADI’s proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
- Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
About Resideo
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