Technical Support Specialist/Engineer
About This Role
Job Description
1.Respond to end users service calls/requests in a timely manner
2. Install, configure, Diagnose and troubleshoot support issues related to end user hardware equipment (PCs, workstation, MAC, laptop, printers, scanners, photocopiers, IP Telephony, Mobile Devices: Blackberry, iPhone, iPad) and software
3. Setup, configure and maintain users’ and functional accounts, distribution groups and handling password issues.
4. Setup/troubleshoot/maintain end users’ profiles
5.Provide technical assistance and guidance for groups or individual users locally or remotely when needed
6. Maintain the hardware and software availability to ensure business continuity.
7. Participate in software and hardware inspections and provide technical evaluations and recommendations.
8. Proactively optimize IT devices with proper configuration items management
9. Writing manuals and documentation.
10.Communicate effectively throughout the lifecycle of incident/Request with proper handover and escalation procedure using the Service manager tool
11.Ensure that all attended calls are logged, updated and closed properly
12. Function as acting supervisor when required
13.Attend or assist technicians and engineers for complicated technical issues, calls from VIP and sensitive users
14.Participate in improving IT Service Policies, Processes and workflows as required.
Other Responsibilities
1.Prepare reports about technical problems and general reports relevant to the job and submit it to superiors.
2. In depth experience using SCCM
3. Experience in Shavlik patching tool
4.Experience in VB-Scripting and PowerShell scripting
5. Research for new technology and solutions that can be applied in organization to improve our level of support and Research the marketplace for best IT equipment
6. Coach and train new employees within the section.
7. Manage/assist in projects related to IT Client services section
8. Perform other duties relevant to the job as requested by superiors
9. Provide technical support services to cover events inside and outside the country
10. Contact third party vendors for hardware/software maintenance and material requisition.
Job Requirements and Qualifications
1. Minimum Bachelors in IT, Computer Science or related field
2. ITIL Foundation
3. MCSE / MCITP
4. Certification in Cisco is preferred
Minimum 3 years’ professional experience in IT domain, hardware, software and troubleshooting or related fields is preferred.
Similar Jobs
Tax Technical Support - Pillar Two
BPO PLUS · Doha
* Research and develop policy positions (with supporting benchmarking and rationale) with respect of Qatar’s Pillar Two rules * Collaborate with the \[Tax Policies Department] to prepare necessary legislative instruments
3 days ago
Generate Resume ↗Dynatrace Technical Support
Virtusa · Doha
Role\- Dynatrace Technical support Location\- Qatar Experience in APM, preferably Dynatrace products and Cloud knowledge (MS Azure). Assist in the configuration and implementation of best practices and maintain Dynatrace
3 days ago
Generate Resume ↗Technical Support Engineer
AkeoNet Communications · Doha
**AkeoNet Communications** Join a fast\-growing telecom and network solutions company where your technical expertise directly keeps customers and businesses connected. At AkeoNet Communications, you will troubleshoot com
1 weeks ago
Generate Resume ↗Dynatrace Technical Support
Arab Solutions · Doha
**Job Title:** Dynatrace Technical Support **Experience Level:** 2/\+ Years. **Required Skills** * Experience in APM, preferably Dynatrace products and Cloud knowledge (MS Azure). * Assist in the configuration and implem
1 weeks ago
Generate Resume ↗IT / Technical Support Officer (Qatar National Bank)
Qatar National Bank · Doha
**QNB** is the largest financial institution in the Middle East offering banking and investment services. **IT / Technical Support Officer** at **QNB** is responsible for providing day\-to\-day technical support to bank
1 weeks ago
Generate Resume ↗Fixed L1 Technical Support Advisor
Vodafone · Doha
**Job Description** Key accountabilities and decision ownership: * Provide support to close enterprise fixed and managed service complaints in agreed SLA’s. Track and review technical complaints per customer segment with
1 weeks ago
Generate Resume ↗Fixed L1 Technical Support Advisor
VodafoneThree · Doha
Key accountabilities and decision ownership: * Provide support to close enterprise fixed and managed service complaints in agreed SLA’s. Track and review technical complaints per customer segment with technical complaint
1 weeks ago
Generate Resume ↗Technical Support Coordinator
AFM GROUP · Doha
**Job Title: Technical Support Coordinator** **Company:** AFM Group LLC **Location:** Doha, Qatar **Job Summary** AFM Group LLC is seeking a skilled and organized **Technical Support Coordinator** to oversee and streamli
2 weeks ago
Generate Resume ↗Technical Support Manager
Tech Infinito · Doha
**Job Overview** We are seeking a skilled and results\-driven Technical Support Manager to lead our technical support team and ensure high\-quality assistance for customers and internal stakeholders. This role is respons
2 weeks ago
Generate Resume ↗Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required