Technical Support Specialist/Engineer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
1.Respond to end users service calls/requests in a timely manner 2. Install, configure, Diagnose and troubleshoot support issues related to end user hardware equipment (PCs, workstation, MAC, laptop, printers, scanners, photocopiers, IP Telephony, Mobile Devices: Blackberry, iPhone, iPad) and software 3.
Key Skills for This Role
Full Job Posting
Job Description
1.Respond to end users service calls/requests in a timely manner
2.
Install, configure, Diagnose and troubleshoot support issues related to end user hardware equipment (PCs, workstation, MAC, laptop, printers, scanners, photocopiers, IP Telephony, Mobile Devices: Blackberry, iPhone, iPad) and software
3.
Setup, configure and maintain users’ and functional accounts, distribution groups and handling password issues.
4.
Setup/troubleshoot/maintain end users’ profiles
5.Provide technical assistance and guidance for groups or individual users locally or remotely when needed
6.
Maintain the hardware and software availability to ensure business continuity.
7.
Participate in software and hardware inspections and provide technical evaluations and recommendations.
8.
Proactively optimize IT devices with proper configuration items management
9.
Writing manuals and documentation.
10.Communicate effectively throughout the lifecycle of incident/Request with proper handover and escalation procedure using the Service manager tool
11.Ensure that all attended calls are logged, updated and closed properly
12.
Function as acting supervisor when required
13.Attend or assist technicians and engineers for complicated technical issues, calls from VIP and sensitive users
14.Participate in improving IT Service Policies, Processes and workflows as required.
Other Responsibilities
1.Prepare reports about technical problems and general reports relevant to the job and submit it to superiors.
2.
In depth experience using SCCM
3.
Experience in Shavlik patching tool
4.Experience in VB-Scripting and PowerShell scripting
5.
Research for new technology and solutions that can be applied in organization to improve our level of support and Research the marketplace for best IT equipment
6.
Coach and train new employees within the section.
7.
Manage/assist in projects related to IT Client services section
8.
Perform other duties relevant to the job as requested by superiors
9.
Provide technical support services to cover events inside and outside the country
10.
Contact third party vendors for hardware/software maintenance and material requisition.
Job Requirements And Qualifications
1.
Minimum Bachelors in IT, Computer Science or related field
3. MCSE And MCITP
4.
Certification in Cisco is preferred
Minimum 3 years’ professional experience in IT domain, hardware, software and troubleshooting or related fields is preferred.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at ECCO Gulf Majorel Qatar
Card Sales Acquisition Specialist (Teleagent)
Doha, QAT
ECCO Gulf Majorel Qatar is hiring a Card Sales Acquisition Specialist to execute outbound and inbound telesales campaigns for credit card acquisition. The role requires experience selling regulated financial products via
Workforce Analyst
Doha, QAT
ECCO Gulf Majorel Qatar is seeking a detail-oriented Workforce Analyst to support workforce management activities in a Contact Center environment. The role involves forecasting, scheduling, real-time monitoring, and perf
Reporting / MIS Analyst (Contact Centre)
Doha, QAT
ECCO Gulf Majorel Qatar seeks a Reporting/MIS Analyst to support Contact Center operations through accurate reporting, dashboard development, and performance analysis. The role involves generating operational reports, mo
MIS Specialist
Doha, QAT
Job Description ECCO Gulf Majorel Qatar is seeking a dedicated and experienced MIS Specialist to join our dynamic IT team in Doha, Qatar. As a key player in our industry, you will leverage your expertise to manage, analy
Marketing Specialist
Doha, QAT
Job Purpose The Marketing Specialist is responsible for supporting the development and execution of marketing strategies and campaigns that enhance brand visibility, generate leads, and support business growth. The role
Service Delivery Manager
Doha, QAT
Key Responsibilities Manage the end-to-end design, planning, execution, and delivery of projects, ensuring high-quality solutions aligned with customer and organizational requirements. Coordinate effectively with inter
Recruitment Supervisor
Doha, QAT
Job Description ECCO Gulf Majorel Qatar is seeking an experienced Recruitment Supervisor to join our HR team in Doha, Qatar. This pivotal role requires a proactive and strategic thinker capable of managing recruitment op
Project Manager – Client Operations
Doha, QAT
Job Summary: We are seeking a highly organized and client-focused Project Manager to act as the key liaison between the client and the BPO operations team. The successful candidate will be based at the client’s premises
Card Sales Acquisition Specialist (Teleagent)
Doha, QAT
Workforce Analyst
Doha, QAT
Reporting / MIS Analyst (Contact Centre)
Doha, QAT
MIS Specialist
Doha, QAT
Marketing Specialist
Doha, QAT
Service Delivery Manager
Doha, QAT
Recruitment Supervisor
Doha, QAT
Project Manager – Client Operations
Doha, QAT