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Technical Support Specialist / Engineer (Arabic Nationality)

B2C Solutions WLL Doha, QAT1 months agoSeniorfulltime
Help DeskIT Support SpecialistTechnical Support AnalystIT SupportTechnical Troubleshooting
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Via NaukriGulf·

About This Role


  1. Hardware & Software Support – Install, configure, troubleshoot, and maintain PCs, Macs, printers, mobile devices, IP phones, and software for end users.

  2. Account & Access Management – Set up and maintain user accounts, distribution groups, passwords, and end-user profiles.

  3. Incident & Documentation Management – Log, update, and close service calls using Service Manager tool; write manuals and reports.

  4. Optimization & Continuity – Ensure hardware/software availability, optimize IT devices via configuration management, and participate in inspections/evaluations.

  5. Advanced Support & Supervision – Act as acting supervisor, assist with complex/VIP issues, coach new employees, manage IT projects, and improve IT policies/processes.

  6. Vendor & Event Support – Contact third-party vendors for maintenance/materials, research new technology, and provide support for local and international events.

Technical Skills Required:

  • Deep experience with SCCM, Experience with Shavlik patching tool , VB Scripting and PowerShell

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