Technical Support Officer - Onboarding (Supplemental Workforce - Third Party Contract)

Overview

Key Accountabilities

• Enhance and continuously improve the onboarding process for new joiners at Headquarters and across the 11 Regional Hubs.
• Ensure seamless onboarding experience by effectively planning, monitoring, and coordinating all onboarding activities.
• Design, manage, and facilitate remote onboarding programs to ensure smooth integration of virtual employees into the organization.
• Coordinate virtual orientation sessions, online introductions, and digital training programs for new hires.
• Provide new employees with comprehensive guidance on digital platforms, HR systems, organizational policies, and remote work protocols.
• Collaborate with IT and relevant departments to ensure timely provision of laptops, system access, email accounts, and collaboration tools.
• Track and ensure completion of online onboarding documentation and mandatory e-learning modules.
• Act as the primary HR point of contact for new and remote employees, addressing inquiries related to policies, benefits, payroll, and remote work arrangements.
• Prepare, maintain, and update complete employee personnel files in compliance with HR policies and procedures.
• Update and maintain the IsDB Employee Handbook to effectively support and guide new employees.
• Address and resolve employee inquiries related to work visas, contract terms, payroll cycles, allowances, and other employment matters.
• Process employment documentation, including appointment letters, payment forms, and related HR paperwork.
• Support the HR Service Center in creating employee IDs and profiles and updating personal and bank details in SAP.
• Coordinate with external reference check providers to complete pre-employment verifications.
• Liaise with internal and external stakeholders to manage relocation logistics, including accommodation, transportation, and medical arrangements.
• Process Purchase Requisitions (PRs) in SAP as required and proactively coordinate with relevant departments to ensure timely approval and completion.
• Provide support to the HRMD and HR Sourcing and Recruitment teams in all HR-related activities as needed.
• Assist with various HR functions and projects to ensure smooth and efficient HR operations.

Academic And Professional Qualification

• Bachelor’s degree in Human Resources, Business Administration, Management, or a related field.
• Minimum of 3–5 years of relevant experience in HR operations, onboarding, or employee services.
• Professional HR certification (e.g., SHRM-CP, CIPD, CHRM, or equivalent) is an advantage.

Key Skills & Necessary Knowledge

• Strong coordination and organizational skills
• Excellent communication, interpersonal, and customer service skills
• Ability to manage onboarding programs (onsite and remote)
• Knowledge of HR policies, procedures, and employee lifecycle processes
• Experience with SAP and HR information systems
• Understanding of payroll, contracts, benefits, and employment documentation
• Stakeholder management and cross-functional collaboration skills
• Attention to detail and ability to maintain accurate employee records
• Knowledge of relocation and visa processes is an advantage

About Application Process

• If you meet the criteria and you are enthusiastic about the role, we would welcome your application.
• To complete the application you would need the following document(s):
• Resume/CV
• Copy of passport
• Academic certificate
• The Islamic Development Bank (IsDB) does not ask for payments of any kind from applicants throughout the recruitment process (job application, CV review, interview meeting, and final processing of applications).
• In addition, the IsDB does not request information on applicants’ bank accounts.
• The IsDB declines all responsibility for the fraudulent publications of job posts or job offers in its name or, in general, for the fraudulent use of its name in any way whatsoever.