Technical Support Officer

Team: Private Sector Housing - Housing Assistance Job Family: Providing Grade CBG9 (career graded) up to CBG10 Salary: Starting at £35,960 - £38,802 per annum pro rata (raising to £39,746 - £41,391 per rata pro annum) Hours: Full-time, 37 hours per week Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month. Contract Type: Permanent - Hybrid Closing Date: 1st November 2026 Interview Date: Week commencing 9th November 2026 About the role As a Technical Support Officer, you will be contributing to the Council’s core aim to enable people to live active, healthy, and independent lives by providing the first point of contact in the team for enquiries relating to private tenants living conditions. You will manage the tirage process, undertaking some information gathering and site visits where appropriate. You will provide support to colleagues elsewhere in the Private Sector Housing Team including, monitoring the service mailbox, responding to telephone calls, and carrying out triage actions relating to complaints about housing conditions and public health issues. As you will be working as part of a team focussed on providing support to vulnerable clients you should be able to display excellent interpersonal and customer service skills. It will also be necessary to demonstrate excellent numeracy and attention to detail to be able to carry out accurate financial assessments and to protect public monies. You should either hold a qualification in a relevant subject at a minimum of level 4 or demonstrate considerable experience of work of a similar nature. Your work will require using several different IT systems and applications and therefore you should be able to demonstrate good IT skills and experience. You will be expected to be able to plan and prioritise your workload effectively and to use your initiative (respecting procedure and regulation). In addition to this you should be able to explain complex information clearly, both verbally and in writing, and therefore fluency in the English language is essential. Knowledge of housing-related environmental health legislation and the benefits/welfare system would be considered desirable rather than essential. This is a career graded post, starting at CBG9. You will be offered training and development opportunities to develop through a training programme to reach CBG10. This will be bespoke to your skills and experience. Our Offer We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process. ---------------------------------------------------------------------------------------------------------------- You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack. Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack. For an informal discussion about this position, please contact: Rachel Shalan at [email protected] or call 0300 300 4417. ---------------------------------------------------------------------------------------------------------------- Safeguarding (For DBS posts only): Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records. To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline. Your application to us is a reflection of who you are professionally and should give us an accurate and authentic picture of your skills, experiences and if applicable qualifications. Before you submit your application, we will ask you to confirm if you have used AI. All new starters will join us on a four‐month probationary period. During this time, if you are offered a Hybrid role you will be required to attend a Central Bedfordshire Council office location more frequently to support thorough and well‐supported onboarding into your role. Please keep this in mind if you anticipate extensive travel to Central Bedfordshire. Bedfordshire Employment and Skills Academy (BESA) provides free employability support and training courses. Please note we are unable to offer sponsorship for our roles. Successful applicants that may require a visa will need to consider the options for obtaining and/or maintaining the legal right to live and work in the UK for the duration of the contract offered.