Technical Support

Qualifications

• Minimum HS diploma required
• AA degree in technology preferred or equivalent work experience
• Minimum one year of experience in a customer facing position and/or in the hospitality industry
• Minimum one year of experience troubleshooting and servicing basic hardware and software inquires
• A familiarity in helpdesk ticketing and helpdesk processes
• Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software
• Familiarity with troubleshooting software environments utilizing SQL is a plus
• Familiarity troubleshooting Windows Server
• Experience using Salesforce is preferred
• Required Skills & Competencies
• The desire to learn, investigate, hunt, and strive for continuous improvement every day!
• Excelled in customer service aptitude; answering phones, emails and interacting with clients throughout an active, high-volume day
• Technical aptitude and general experience troubleshooting hardware and software
• Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician
• A natural desire to assist others and problem-solve
• The ability to make sound decisions quickly in a fast-paced environment
• The ambition and hunger to consistently exceed customer expectations
• A strong ability to communicate, both written and spoken, with technical and non-technical individuals
• A strong intellectual curiosity
• The ability to gather and interpret relevant data and information to investigate and accurately triage issues
• The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures
• A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative
• Exceptional organizational skills and self-motivation
• An innate ability to prioritize and effectively juggle multiple projects with high business priority
• Personal Attributes
• Positive, team-oriented attitude with a strong work ethic
• High level of accountability and ownership
• Willingness to go above and beyond to meet client expectations
• Resilient and able to perform repetitive tasks
• Detail-oriented with strong organizational skills
• Eager to learn new technologies and processes
• Professional, customer-facing demeanor
• Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.
• The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.
• Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.
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