Technical Support

Role Summary: The Technician is accountable for technical review, execution, maintenance, and customer support.

Adherence to standard procedures and timely completion of contract deliverables.

Manage, deliver, and support IT initiatives that identify, design, implement creative business and technology solutions for business operations

Establish relationships with business users and engage in day-to-day interactions with business management, sponsorship, key business application owners and act as their trusted IT adviser

Support key business applications from conception to grave i.e. be responsible for product management (need identification), implementation, training, ongoing health & support and finally transition to newer technologies or landscape

Makes efforts to understand & learn business and technical and functional skills needed to do the job

Adherence to Flowserve policies and procedures

-Support IT budget planning and regular reviews of actual spending against budget, identifying variances and providing input on forecasts.

-Review software licensing, maintenance, and vendor support costs to identify opportunities for savings and improved resource utilization.

-Assist with reviewing vendor proposals, statements of work, purchase orders, and invoices to confirm alignment with approved budgets and agreed deliverables.

-Partner with Finance and IT leadership to track project and operational expenses and support cost-benefit evaluations for IT investments.

Other duties as assigned.

Experience as an IT Business Analyst, Systems Analyst, Programmer, or in a related occupation

Experience supporting various IT systems.

Understanding issue resolution processes and 3rd party resolution tools such as Unisys

Participated in a full life-cycle application implementation experiences from requirements to production support

Customer service attitude and must be adept at communicating with non-technical business personnel

Excellent business engagement, organization, and communication skills

Demonstrated ability to work in a matrix team structure

Experience with budgeting, expense tracking, forecasting, and vendor cost management.

-Understanding of financial processes, including purchasing, invoice review, and capital versus operating expenses.