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Technical Support Engineer / Technology Consultantv
Wafa Takaful
Dubai, UAE
Part-time
Entry
Onsite
Discovered 3 weeks ago
IT systemsHardware and software troubleshootingNetworking: TCP/IP, DNS, DHCP, VPN, LAN/WANCloud technologiesWindows and LinuxDatabases and APIs
Role Overview
Provide technical guidance, troubleshoot technology-related issues, and support implementation and optimization of IT solutions.
Work with customers, users, technical teams, and business stakeholders to understand requirements and deliver reliable technology solutions.
Key Skills for This Role
IT systemsHardware and software troubleshootingNetworking: TCP/IP, DNS, DHCP, VPN, LAN/WANCloud technologiesWindows and LinuxDatabases and APIs
Full Job Posting
Role overview
Provide technical guidance, troubleshoot technology-related issues, and support implementation and optimization of IT solutions.
Work with customers, users, technical teams, and business stakeholders to understand requirements and deliver reliable technology solutions.
Technical support and delivery
- Diagnose hardware, software, network, system, and application issues; respond to requests and guide users and customers.
- Analyze requirements, evaluate solutions, and support system configuration and implementation.
- Gather requirements, assess technology environments, prepare documentation, and recommend suitable solutions.
- Support integrations, upgrades, migrations, optimization, project planning, testing, deployment, troubleshooting, user training, and post-implementation support.
Qualifications
- Bachelor’s degree or diploma in IT, Computer Science, Computer Engineering, Software Engineering, or a related field.
- Strong understanding of IT systems, hardware, software, networking, cloud technologies, and enterprise applications.
- Familiarity with Windows, Linux, databases, APIs, virtualization, and common business technology platforms.
- Understand TCP/IP, DNS, DHCP, VPN, LAN/WAN, network troubleshooting, and system connectivity.
- Cloud platforms such as AWS, Microsoft Azure, or Google Cloud are advantageous.
- Analyze technical requirements and translate business needs into practical solutions; strong troubleshooting, analytical, problem-solving, and root cause analysis skills.
- Familiarity with IT service management, ticketing, system monitoring, and technical documentation.
- Strong communication, interpersonal, project coordination, stakeholder management, collaboration, and attention-to-detail skills.
- Proactive interest in technology consulting, innovation, automation, and continuous improvement.
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