Technical Support Engineer - Second Shift

QUALIFICATIONS

• A minimum of 5 years of experience in technical fields such as Tier 2/Tier 3 support services, handling customer technical support cases through phone/email/chat. Practical experience with public cloud providers such as GCP, Azure, OCI or AWS. Required: Solid understanding of the following topics and troubleshooting thereof: Storage and networking infrastructure, Windows and Linux file services (i.e. NFS and CIFS/SMB), compute, storage, networking and debugging tools. Experience in Networking and Storage, especially in cloud ‐ based or distributed storage systems. Troubleshoot complex storage issues involving performance, connectivity, replication, protocols, certificates, encryption, S3 access, latency, node failures, and application integration. Strong command of the English language; both written and verbal communication skills. Excellent interpersonal communication and customer service skills are needed in order to work successfully with Tier1 Cloud partners in high stress and/or ambiguous situations. Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment. MUST HAVE'S 3+ years of experience in data management systems & storage platforms for managing and storing data across various workloads and environments. (ONTAP or similar systems) Typically requires a minimum of 5-8 years of related experience with a Bachelor’s degree; or 3-5 years and a Master’s degree; or equivalent combination of applicable education/training/certifications and relevant years of professional industry experience. Strong operational expertise with hyperscaler cloud platforms including AWS, Azure, GCP, or OCI Ability to follow standard engineering principles and practices. Creative approach to problem solving. Experience in working with Enterprise customers globally. Willing to put in time after hours as needed, as well as handling weekend on call functions.