Technical Support Engineer

Role overview

Technical support

• Respond to customer technical issues, troubleshoot hardware and software problems, provide step-by-step guidance, and escalate complex issues.
• Explain product features, answer customer inquiries, and provide professional, timely service.
• Monitor system performance and availability, perform routine updates and security checks, resolve system errors, and ensure backups are completed.
• Create and update technical documentation and train customers on product use and troubleshooting.
• Collaborate across teams, conduct root cause analysis, implement corrective actions, and share knowledge with colleagues.
• The overview also states that the position trains and mentors junior support staff.

Qualifications

• A bachelor's degree in International Business, Supply Chain Management, or a related field with at least two years of experience, or equivalent work experience.
• Strong analytical skills and proficiency in data analysis tools such as Excel or SQL.
• In-depth understanding of inventory management principles and practices and experience with inventory management software and systems.
• Ability to develop and implement inventory optimization strategies.
• Strong problem-solving skills, attention to detail, communication, and interpersonal skills; ability to work independently and with a team.

Compensation

• Estimated salary range is $55,000 to $70,000 yearly; starting pay depends on skills, experience, and work location.

Benefits

• Benefits listed include medical, dental, and vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.