Technical Support Engineer - Level 3

Core Responsibilities

• Provide advanced operational support for infrastructure and private cloud services.

Provide advanced operational support for infrastructure and private cloud services.

Troubleshoot, diagnose, and resolve complex incidents, problems, and service degradations.

Perform root cause analysis and implement corrective and preventative actions.

Support configuration, patching, upgrades, migrations, and decommissioning activities.

Maintain platform availability, security, resilience, performance, and capacity.

Act as a technical escalation point for support and operational teams.

Participate in major incidents, service transitions, onboarding activities, and technical projects.

Collaborate with networking, storage, backup, public cloud, security, and observability teams.

Develop and maintain technical documentation, standards, procedures, and knowledge articles.

Enterprise x86 server infrastructure

Windows Server platforms

Nutanix and Cohesity

VMware and virtualisation platforms

Active Directory and identity services

High Availability and Disaster Recovery solutions

Infrastructure automation and configuration management

Security, patching, and compliance controls

Essential

Strong experience supporting enterprise x86 infrastructure within managed services or enterprise environments.

Advanced Windows Server and VMware administration and troubleshooting skills.

• Good understanding of cloud infrastructure, networking, storage, backup, identity, and security technologies.

Good understanding of cloud infrastructure, networking, storage, backup, identity, and security technologies.

Experience with PowerShell, scripting, automation, and operational tooling.

Knowledge of High Availability, Disaster Recovery, and business continuity practices.

Desirable

Automation and scripting experience

Knowledge of scalable and highly available architectures

Education:

Travel: