Technical Support Engineer
Key Skills for This Role
Full Job Posting
What You Will Do:
- Troubleshoot, document & resolve bugs by using AI to create and merge PRs
- Serve as a point of escalation, vetting the legitimacy of product-related issues from our customers
- Develop a system for feedback loops in close collaboration with the Product team
- Create internal documentation of our products and processes
- Maintain open communication channels within the broader Customer Success department and Product teams
- Serve as the Voice of the Customer, socializing organized qualitative and quantitative data to cross-functional partners to improve our products
- Work cross-functionally with Podium teams on various ad-hoc initiatives to enhance the customer experience
- Resolve escalated cases promptly while holding Product, Engineering and yourself accountable to established Service Level Agreements
- What You Should Have:
- A customer-first mindset with strong empathy and ownership
- 1–3 years of experience in technical or product support roles
- Ability to drive innovation, improve processes, and thrive in an unstructured or rapidly changing environment
- An AI power user, you are comfortable working with multiple agents at once and are excited for AI's future
- Familiarity with modern web technologies (APIs, web services, JSON), and comfort with scripting or debugging tools.
- Strong analytical and data-driven problem-solving skills
- Experience managing and triaging customer issues, feature requests, or product-related escalations
- Proactive approach to identifying gaps, proposing solutions, and improving team workflows
Benefits:
- Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid parental leave
- Fertility benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center, subsidized for employees
- Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.
About Podium
AI-powered lead conversion platform that helps local businesses manage customer interactions across calls, texts, reviews, and payments from a single inbox.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Podium
Manager, Support & Operations
Melbourne, AUS
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving b
Senior Manager, Enterprise AI solutions - Automotive
, USA
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving b
Product Manager - Automotive & AI Products
Melbourne, AUS
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving b
Manager, Customer Success
Melbourne, AUS
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving b
Account Executive - Lehi, Utah
Lehi, USA
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving b
Manager, Site Reliability Engineering
, USA
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving b
Integration Support Engineer
Lehi, USA
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving b
Manager, Support & Operations
Melbourne, AUS
Senior Manager, Enterprise AI solutions - Automotive
, USA
Customer Success Manager - SMB
Melbourne, AUS
Product Manager - Automotive & AI Products
Melbourne, AUS
Manager, Customer Success
Melbourne, AUS
Account Executive - Lehi, Utah
Lehi, USA
Manager, Site Reliability Engineering
, USA
Integration Support Engineer
Lehi, USA