indeed
Technical Support Engineer (L2)
EN3 Solutions Ltd.
Mississauga, CAN
Full-time
Onsite
$46,200–$60,000 per year
Discovered 4 days ago
Windows workstation and server supportmacOS and Linux supportActive Directory, Group Policy, DNS, and DHCPNetworking, VLANs, and routingFirewall and security appliance configurationVPN: IPsec, WireGuard, and OpenVPN
Role Overview
Provides hands-on L2 and L3 IT support for Windows environments, servers, networks, security appliances, and VoIP systems.
Supports end users across platforms and environments, with a focus on troubleshooting and service quality.
Key Skills for This Role
Windows workstation and server supportmacOS and Linux supportActive Directory, Group Policy, DNS, and DHCPNetworking, VLANs, and routingFirewall and security appliance configurationVPN: IPsec, WireGuard, and OpenVPN
Full Job Posting
Role overview
Provides hands-on L2 and L3 IT support for Windows environments, servers, networks, security appliances, and VoIP systems.
Supports end users across platforms and environments, with a focus on troubleshooting and service quality.
Duties
- Support desktops, laptops, peripherals, and business applications across Windows, macOS, and Linux.
- Install, configure, upgrade, and maintain hardware, operating systems, and software, including Microsoft Office.
- Support Windows Servers and Domain Controllers, including Active Directory, Group Policy, DNS, and DHCP.
- Maintain and troubleshoot email and web servers; manage support tickets, escalations, documentation, prioritization, and SLA compliance.
- Use Atera RMM for monitoring, patch management, remote support, automation, and endpoint health reporting.
- Configure and troubleshoot firewalls, security appliances, Layer 2/3 switches, VLANs, routing, and network segmentation.
- Configure and troubleshoot IPsec, WireGuard, and OpenVPN; diagnose LAN, WAN, and wireless connectivity issues.
- Support VoIP, SIP, call quality, and QoS; investigate recurring incidents and implement corrective actions.
- Maintain technical documentation, network diagrams, and procedures; collaborate with vendors, ISPs, and internal teams.
- Participate in on-call rotations and planned maintenance; mentor junior colleagues where required.
Required qualifications
- For L2, typically 2–5 years of relevant experience in desktop support, escalated troubleshooting, systems administration, and software deployment.
- Strong hands-on knowledge of Windows workstations and servers, with macOS and Linux support experience.
- Practical expertise in networking, firewalls, VPNs, hardware troubleshooting, and enterprise applications.
- Experience with a ticketing system such as osTicket, ServiceNow, Jira, or BMC Remedy; Atera or similar RMM exposure is ideal.
- Clear professional communication, prioritization, structured troubleshooting, and issue ownership.
- Availability for rotational morning and night shifts as required.
- Valid Canadian driver's licence.
Preferred qualifications
- An IT, Computer Science, or related diploma or degree, or equivalent hands-on experience.
- MSP, multi-client, or multi-site experience.
- Relevant Microsoft, CompTIA Network+ or Security+, Cisco CCNA, or vendor-specific networking credentials.
- Exposure to scripting, automation, process improvement, SaaS, or regulated environments.
Pay
- Pay is listed as $46,200–$60,000 per year.
Benefits
- Benefits include company events, dental care, disability insurance, extended health care, life insurance, and onsite parking.
Work location
- Work location is in person.
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