Technical Support Engineer | Field Service Engineer

Role overview

Service and troubleshooting

• Support customers through site visits, remote assistance, phone calls, and other channels.
• Diagnose electrical, mechanical, electronic, software, and system issues and identify root causes.
• Respond to service requests and equipment failures; inspect sites for faults, performance issues, and risks.
• Install, commission, test, calibrate, maintain, and repair equipment and technical systems.
• Repair, replace, configure, and test components, devices, and system modules.

Systems, records, and customer support

• Interpret schematics, wiring diagrams, technical drawings, manuals, and equipment specifications.
• Configure applicable hardware, software, controllers, sensors, and communication devices.
• Support integration with customer infrastructure, production systems, and networks.
• Document service activities, repairs, test results, recommendations, spare parts, and service history.
• Coordinate with technical and operational teams and escalate advanced problems when needed.
• Explain technical issues, train customers and operators, and recommend improvements to reliability and downtime.

Required qualifications

• Diploma or bachelor's degree in electrical, electronics, mechanical, mechatronics, automation, computer engineering, or a related field.
• Previous technical support, field service, maintenance engineering, equipment engineering, or similar experience.
• Hands-on troubleshooting and equipment-repair abilities, with understanding of electrical, electronic, mechanical, control, or automation systems.
• Ability to interpret schematics, wiring diagrams, technical drawings, and equipment manuals.
• Experience using diagnostic instruments or engineering testing equipment.
• Understanding of maintenance, calibration, reliability, root-cause analysis, technical records, and safety requirements.
• Customer-service and communication skills, organization, and ability to prioritize assignments and work independently.
• Willingness to travel frequently to customer sites or project locations when required.

Advantageous experience

• Familiarity with PLCs, sensors, motors, drives, controllers, communication systems, or industrial equipment is an advantage.
• CMMS, ticketing, or service-management platform experience is preferred.
• Industrial machinery, automation, medical equipment, telecommunications, electronics, or other technical-systems experience is a plus.
• A valid driving licence is advantageous.

What the employer offers

• The description lists salary and employee benefits, field allowances and travel support where applicable, and technical training.
• It also lists exposure to varied customer environments, installations, commissioning, upgrades, and service projects.
• The employer mentions support for professional certifications and skills development.

Work arrangement

• Field service includes on-site customer visits and remote support; frequent travel to customer or project sites may be required.