{bc}
Apply
oracle

Technical Support Engineer - Endpoint

Fortinet Inc.
London, GBR
Full-time
Senior · 6+ years experience
Onsite
Discovered 3 weeks ago

Full Job Posting

What You Will Do

  • Reporting to eTAC Manager based in Prague, Czech Republic, you would act as the main contact point for our customers and partners for technical break/fix or configuration inquiries for Fortinet endpoint security product.
  • In this position, the Technical Support Engineer will:
  • Become a Trusted Advisor: You'll be the go-to expert, providing exceptional technical support and guidance to our valued Fortinet certified partners and customers.
  • Real-time Problem Solver: Dive into exciting, real-time troubleshooting sessions, diagnosing and resolving intricate technical issues with precision and speed.
  • Configuration Architect: Analyze complex configuration information, identify areas for optimization, and recommend strategic changes to enhance system performance and security.
  • Empower Through Education: Share your extensive knowledge, bridging gaps in networking and product understanding to empower our customers and partners.
  • Innovation Driver: Collaborate on reproducing customer environments in our labs, isolating problems, and even contributing to the development of exciting new solutions.
  • Case Management Maestro: Expertly manage technical cases from start to finish, ensuring clear communication, proactive escalations, and successful resolutions that delight our customers.
  • Customer Advocate: Lead customer communication, manage expectations with professionalism, and confidently conduct meetings to discuss escalations and ensure complete satisfaction.

Qualifications

  • Experience with various VPN technologies (IPSec, SSL, L2TP).
  • Familiarity with database maintenance and SQL.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Fortinet Inc.

Inside Territory Account Manager, SLED

Frisco, USA

Discovered TodayFull-time

Inside Territory Account Manager, SLED

Frisco, USA

Discovered TodayFull-time

Regional Sales Engineer

Richmond, USA

Discovered TodayFull-time

Major Account Manager

Charlotte, USA

Discovered TodayFull-time

Enterprise Major Account Manager

Pittsburgh, USA

Discovered TodayFull-time

Inside Territory Account Manager, SLED

Frisco, USA

Discovered TodayFull-time

Major Account Manager

Chicago, USA

Discovered TodayFull-time

Major Accounts Manager (MSSP) - Sydney/Melbourne

Sydney, AUS

Discovered TodayFull-time