Technical Support Engineer

Overview

• Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.
• We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started.
• Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.
• As we expand our product portfolio and global presence, our Delivery department is hiring a
• Technical Support Engineer to execute on delivering excellent support
• to resolve technical issues and bring about improvements in processes with autonomy.
• You could be the next "Nozomier"!
• If this sounds like you, read on.
• In this role you will:
• Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust
• Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues.
• Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed.
• Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed.
• Develop and maintain core competency on Nozomi Networks entire product line and technologies.
• Create knowledge base content where none exists while updating existing to correctly position solutions.
• Understanding of critical account infrastructure and technical environments.
• Provide white-glove treatment for critical accounts.
• Replicate and reproduce customer issues in the lab prior to escalating issue internally.
• To be successful in this opportunity, you will have:
• Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer.
• Experience in network security in a support, design, consultancy or operations role.
• Strong knowledge of Unix Systems, virtualisation technologies, scripting, and API integrations.
• Knowledge of common networking, security protocols and applications.
• Detailed technical experience in installations, configuration and operation of security appliances in large complex environments.
• Strong knowledge of information security principles.
• Excellent troubleshooting skills.
• Strong communication (written/verbal) and presentation skills.
• Solid working proficiency in both written and spoken English.
• Ability to operate in settings with strong confidentiality and data privacy protocols.
• Comfortable using FreeBSD.
• Knowledge of PostgreSQL.
• Demonstrable experience using AI‑enabled tools as part of day‑to‑day work activities to improve efficiency, quality, or decision‑making.
• Ability to work effectively with AI‑assisted tools while applying sound professional judgement and accountability for outputs.
• Bachelor’s Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS) or equivalent education/training/experience.
• Experience in the field of ICS (Industrial Control Systems) security projects.
• Who we are and what we stand for:
• Nozomi Networks is the leader in OT and IoT Cybersecurity.
• We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight.
• We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents.
• If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.
• Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks.
• Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives.
• What makes us all different is what makes us powerful.

Our Global Benefits

• Health & Wellness

• Financial
• Work-Life Balance

• Unparalleled Flexible Time-Off