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Technical Support Engineer
Telefónica Tech (EN)
Bristol, GBR
Full-time
Mid-Senior
Onsite
Discovered 1 months ago
IT technical supportOnsite support and triageService desk operationsAudio visual equipmentNetwork equipment supportSecurity Clearance
Role Overview
Telefónica Tech is hiring a full-time Technical Support Engineer for a prestigious client in central Bristol.
The role provides onsite technical support, customer contact, triage and equipment management.
Key Skills for This Role
IT technical supportOnsite support and triageService desk operationsAudio visual equipmentNetwork equipment supportSecurity Clearance
Full Job Posting
Role overview
Telefónica Tech is hiring a full-time Technical Support Engineer for a prestigious client in central Bristol.
The role provides onsite technical support, customer contact, triage and equipment management.
Job duties
- Determine customer needs as the first point of contact with Telefónica Tech.
- Perform onsite support and triage for desk, wall and floor ports, WAP ceiling ports, equipment-room patching, shared printers, audio visual equipment, room-booking tablets and digital signage.
- Escalate incidents to the offsite team and assist with onsite diagnosis and resolution when required.
- Complete daily checks and monitoring of onsite equipment.
- Triage and log tickets with third-party vendors.
- Assist with installation and support of network equipment at customer premises within agreed timescales and documentation standards.
Person requirements
- Previous experience working as an onsite IT engineer or on a busy service desk.
- Experience of audio visual equipment is highly advantageous.
- Must meet Security Clearance vetting requirements.
- Any offer is conditional on successfully passing BPSS and SC Clearance.
Workplace
- The position is fully onsite at a customer location in central Bristol.
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