Technical Support Engineer (Bengaluru, India)

Develop deep expertise in Figma’s products, architecture, and customer workflows to diagnose complex technical issues

Interact with Figma customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems

Own end-to-end resolution of high-impact bugs, partnering closely with Engineering and Product to drive timely and effective fixes, and maintain clear, proactive communication to improve customer satisfaction

Contribute to social support efforts by engaging with customers and users on social media and community platforms

Adapt to supporting customers across multiple products, including assisting with billing and account management issues as needed. Maintain schedule flexibility, including occasional weekend or holiday coverage, to support customers globally

Recommend and implement improvements to debugging workflows, tooling, and support operations

Collaborate cross-functionally to create internal documentation, training materials, and scalable knowledge systems

Act as the voice of the customer by identifying trends and communicating insights to our Product and Engineering teams to advocate for bug fixes, tooling and process improvements, and feature enhancements

2+ years of experience in Technical Support, Support Engineering, or QA within a SaaS environment

Strong troubleshooting and debugging skills across Mac, Windows, iOS, and Android, including REST APIs, OAuth authentication flows, and third-party integrations

Working knowledge of modern web technologies, including JavaScript/TypeScript, HTML, CSS, and React

Ability to collaborate with Engineering and Product teams to resolve complex technical issues, with strong analytical, problem-solving, and communication skills

Comfortable navigating fast-paced, ambiguous environments, with a focus on end-to-end issue resolution and continuous process improvement

Experience working with design tools like Figma, Adobe Suite, Sketch, Framer

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [email protected]. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

Holding interviews in an accessible location

Enabling closed captioning on video conferencing

Ensuring all written communication be compatible with screen readers

Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:

Candidates may submit up to 5 applications during any rolling 30-day period.

Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.

Once the applicable days has passed, candidates are welcome to apply again.