Technical Support Engineer
Role Overview
The role is titled Technical Support Engineer and is based in the UAE; the company will sponsor the visa.
The employer seeks an experienced AV and IT support professional with 6–10 years of experience.
The role supports meeting-room audiovisual systems, video conferencing, network connectivity, and end-user IT support.
Key Skills for This Role
Full Job Posting
Role overview
The role is titled Technical Support Engineer and is based in the UAE; the company will sponsor the visa.
The employer seeks an experienced AV and IT support professional with 6–10 years of experience.
The role supports meeting-room audiovisual systems, video conferencing, network connectivity, and end-user IT support.
Responsibilities
- Clean background music racks, projector lamps and filters, and AV racks in meeting rooms; upgrade AV equipment firmware and replace printer toner.
- Support physical troubleshooting of phone and PC connectivity with the Network team and new PC installations with the System team; inspect IDF racks.
- Coordinate AV device fault reporting and RMAs with vendors, and coordinate BMS issues through the ticketing system.
- Check remote controls, iPads, AMX touch panels, meeting-room schedulers, the Azan prayer PC, video wall, and Q-matic audio and video.
- Test ClickShare and CYNAP connectivity, desk phones, video-conference network connectivity, video conferencing, microphone clarity, ceiling speakers, and amplifier status.
- Check camera clarity, projectors and screens, LED displays, AMX and Crestron processor status, Extron HDMI switchers, and microphones; handle miscellaneous tasks.
Requirements
- Bachelor’s degree in IT, Computer Science, Electronics, or a related field.
- At least 6 years of hands-on experience in AV and IT support.
- Strong knowledge of meeting-room AV systems, video conferencing, projectors, displays, microphones, and audio systems.
- Experience troubleshooting network connectivity, desk phones, PCs, and AV equipment.
- Hands-on experience with AMX, Crestron, Extron, ClickShare, and CYNAP systems.
- Knowledge of firmware upgrades, preventive maintenance, and equipment inspections.
- Ability to coordinate vendors, manage fault reporting and RMAs, collaborate with Network and System teams, and communicate effectively with stakeholders.
About TO THE NEW
TO THE NEW is a digital technology services company working in AI, cloud, data, product engineering, digital experience, and quality engineering.
The company says it was founded in 2008 and serves enterprises and digital businesses across industries and geographies.
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