Technical Support Engineer (API & Solutions)
Role Overview
Supports integration and technical troubleshooting for GCC clients, including hospitals, clinics, gyms, and wellness centres using professional, EMR-linked, and personal-care devices.
The role focuses on integration support, endpoint verification, and troubleshooting rather than core software development.
Reports to the GM / Head of Maintenance and coordinates with maintenance leadership, supplier developers, and client IT/development teams.
Key Skills for This Role
Full Job Posting
Role summary
Supports integration and technical troubleshooting for GCC clients, including hospitals, clinics, gyms, and wellness centres using professional, EMR-linked, and personal-care devices.
The role focuses on integration support, endpoint verification, and troubleshooting rather than core software development.
Reports to the GM / Head of Maintenance and coordinates with maintenance leadership, supplier developers, and client IT/development teams.
Work location
- Work is in person in Dubai, supporting a GCC client base.
Responsibilities
- Serve as technical contact for client API, cloud data pipeline, and software integration requests.
- Lead technical discussions and integration meetings with client developers.
- Support API integration, real-time payload delivery, and troubleshooting.
- Guide clients on CSV, JSON, and HL7 data formats and specifications.
- Explain SDK/API documentation, request structures, and integration resources.
- Install, configure, and support InBody software and resolve web-based issues.
- Support HL7 integration with client medical EMR systems.
- Support InBody CSV imports and exports, including PowerShell automation.
- Build, test, and debug cloud integrations using webhooks and Postman.
- Integrate and test local language models on local or on-premise servers for automation and troubleshooting.
Required technical knowledge
- Web API integration using cloud-based REST architectures, payload validation, and webhooks.
- API testing, debugging, and endpoint verification using tools such as Postman.
- PowerShell for offline and online CSV integration workflows.
- Software deployment, configuration, and web-based troubleshooting.
- Working proficiency in Python and JavaScript or Java for JSON-related work.
Candidate profile
- Strong client-facing communicator who is comfortable leading technical meetings with external developers.
- Prior exposure to medtech, healthcare IT, or EMR-adjacent integration work is a strong plus.
- A bachelor's degree is preferred.
- Willingness to travel up to 50% is preferred.
Pay
- Pay is AED 4,000–5,000 per month.
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