Technical Support Engineer
Role Overview
This is a full-time, on-site Technical Support Engineer role based in Dubai, United Arab Emirates.
The role provides hands-on support for end users and infrastructure, including diagnosing and resolving hardware, software, and network issues in coordination with remote teams.
Key Skills for This Role
Full Job Posting
Company Description
SmartField Tech delivers white-label field engineering and partner services with vetted engineers, 24x7 dispatch, and instant global coverage across more than 190 countries.
The company supports businesses, technology providers, and IT service partners with remote and onsite IT support, managed IT services, field engineering, deskside support, and technology deployment.
Services span network and Wi-Fi, infrastructure support, data center operations, and IT asset disposal to keep multi-location businesses running reliably.
Role Description
This is a full-time, on-site Technical Support Engineer role based in Dubai, United Arab Emirates.
The role provides hands-on support for end users and infrastructure, including diagnosing and resolving hardware, software, and network issues in coordination with remote teams.
Responsibilities
- Manage service tickets, document incidents, perform root cause analysis, and ensure timely resolution in line with service level expectations.
- Work with field engineering and smart hands services, supporting technology deployments and rollouts.
- Assist with routine maintenance and break/fix activities.
- Interact regularly with customers and partners, maintain clear communication, and contribute to continuous improvement of support processes.
Qualifications
- Strong technical support and troubleshooting skills, with experience resolving hardware, software, and network issues.
- Solid analytical skills for diagnosing incidents, performing root cause analysis, and recommending effective solutions.
- Customer support and customer service capabilities, including clear communication, empathy, and professional stakeholder interaction.
- Experience in on-site IT support, field engineering, or smart hands services in enterprise or multi-site environments.
- Familiarity with Windows and/or Linux operating systems, basic networking (TCP/IP, Wi-Fi, switches, routers), and common business applications.
- Ability to prioritize tasks, manage tickets in ITSM or helpdesk tools, and work effectively in a fast-paced environment.
- Relevant technical certifications (e.g., CompTIA A+, Network+, ITIL Foundation, Microsoft or Cisco certifications) are advantageous.
- Diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Fluency in English; additional language skills and prior experience in the UAE or GCC region are beneficial.
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