{bc}
Apply
pinpoint

Technical Support Analyst, Principal

Infor
Hyderabad, IND
Full-time
Senior · 8+ years experience
Onsite
Discovered 3 weeks ago
SQLJiraSAPOracleMicrosoft DynamicsPython

Full Job Posting

A Typical Day in the Life Includes:

Investigate and resolve customer-reported issues relating to Data Migration and Data Governance solutions.

Analyze data quality, transformation, mapping, loading, and integration issues.

Validate migrated and governed data to ensure accuracy, completeness, and consistency.

Execute data verification, reconciliation, and root-cause analysis activities.

Support customers with data mapping, transformation logic, and migration activities.

Collaborate with Development, QA, Product, Consulting, and CloudOps teams to resolve issues.

Create and maintain troubleshooting guides, knowledge base articles, and support documentation.

Participate in defect triage, release validation, and operational readiness reviews.

Monitor support tickets and provide timely customer communication and resolution updates.

Basic Qualifications:

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, Data Management, or related field.
  • 8+ years of experience in technical support, software support, QA, consulting, or data analysis roles.
  • Experience working with enterprise data and relational databases.
  • Understanding of data migration, ETL concepts, data validation, and data quality processes.
  • Experience supporting or implementing ERP systems.
  • Strong SQL and analytical troubleshooting skills.
  • Excellent written and verbal communication skills.

Preferred Qualifications:

  • Experience with Data Governance, Master Data Management (MDM), or Data Quality initiatives.
  • Knowledge of Infor CloudSuite, SAP, Oracle, Microsoft Dynamics, or similar ERP platforms.
  • Experience with Jira, service management, and ticketing systems.
  • Exposure to cloud platforms and SaaS applications.
  • Python or scripting experience for data analysis and troubleshooting.
  • Key Competencies
  • Customer focus
  • Problem solving and critical thinking
  • Attention to detail
  • Data analysis and investigation
  • Communication and collaboration
  • Ownership and accountability
  • Continuous improvement mindset

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Infor

Architect, Senior

Atlanta, USA

Discovered TodayFull-time

Business Analyst

Atlanta, USA

Discovered TodayFull-time

QA Engineer, Senior

Hyderabad, IND

Discovered TodayFull-time

EPM Consultant, Senior (Financial Planning & Performance Management)

Hyderabad, IND

Discovered 2 days agoFull-time

Software Engineer, Senior

Hyderabad, IND

Discovered 2 days agoFull-time

Quality Assurance Analyst

Hyderabad, IND

Discovered 2 days agoFull-time

Software Engineer

Hyderabad, IND

Discovered 2 days agoFull-time

Architect, Senior - AI Cost Optimization

Dallas, USA

Discovered 3 days agoFull-time