oracle
Technical Support Analyst I
Texas Children's Hospital
Houston, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 4 weeks ago
Full Job Posting
Qualifications
- High school diploma or GED required
- Bachelor’s degree in a related technical or scientific discipline preferred
- 3 years of technical support or IT experience required
- Preferred Comptia A+ certification
Responsibilities
- Provides user support, problem analysis, technical assistance, and training for clinical and business information systems
- Diagnoses and resolves hardware, software, peripheral, and network issues and coordinates technical solutions
- Monitors the call tracking system, prioritizes requests, and performs routine hardware and software maintenance
- Plans, implements, tests, and troubleshoots systems software and monitors system performance, capacity, and file management
- Participates in technology projects, coordinates technical activities, and develops project plans and user documentation
- Provides individual and group training on computer hardware, software, and applications and shares technical guidance with other analysts
- Supports research initiatives and new technology implementations and recommends solutions aligned with organizational standards
- Follows customer service standards, computer security procedures, and software copyright requirements
- Prepares ticketing and performance reports, identifies improvement areas, and communicates progress to management
- Maintains current knowledge of technology developments, industry practices, and application products
Preferred Qualifications
- Bachelor’s degree in a related technical or scientific discipline preferred
- Preferred Comptia A+ certification
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Texas Children's Hospital
Registered Nurse (RN)- Outpatient Specialty Care Clinic
Sugar Land, USA
MidFull-time
Discovered TodayView →
Registered Nurse (RN), Inpatient - OB WSU, Women's Specialty Unit
Houston, USA
JuniorFull-time
Discovered TodayView →
Sr. Athletic Trainer - Outpatient Sports Medicine Clinic
Austin, USA
SeniorFull-time
Discovered TodayView →
Registered Nurse (RN)- Outpatient Specialty Care Clinic
Sugar Land, USA
Discovered TodayFull-time
Child Life Specialist- Cancer & Hematology Center
Houston, USA
Discovered TodayFull-time
Sr. Systems Analyst - EPIC Cadence
, USA
Discovered TodayFull-time
Child Life Specialist- Cancer & Hematology Center
Houston, USA
Discovered TodayFull-time
Registered Pharmacy Technician
The Woodlands, USA
Discovered TodayFull-time
Registered Nurse (RN), Inpatient - OB WSU, Women's Specialty Unit
Houston, USA
Discovered TodayFull-time
Sr. Athletic Trainer - Outpatient Sports Medicine Clinic
Austin, USA
Discovered TodayFull-time
Art Therapist-Cancer & Hematology Center
Houston, USA
Discovered TodayFull-time