Technical Support Analyst

A Typical Day in the Life Includes:

Basic Qualifications:

• 1. Experience range: 2-4 years’ work experience in hotel industry Front Desk or F & B Service departments, preferably F & B service. 2. Technical skills: operational expertise on hotel operating software systems (Property Management Systems/PMS or Point Of Sale Systems/POS) and proficiency in basic Microsoft applications (Word, PowerPoint, Excel) is a must. Additional knowledge of computer applications, SQL certification etc. is a plus. 3. Linguistical abilities: Proficiency in the English language & customer service skills. 4. Academic qualifications: IHM, IIHM, BHM or equivalent degrees. 5. Work hours & shifts: willing to work during India night hours, and weekends. 6. Technical skills in PC troubleshooting to include Windows desktop operating systems (Windows 7/10/11), TCP/IP networking, including troubleshooting using O/S command line utilities, DHCP vs fixed IP addresses, and IP networks/subnet masks, knowledge of peripherals devices including receipt printers, barcode scanners, credit card terminals, and the ability to understand SQL databases and queries.
• 7. Candidates’ work experience should be with a reputable hotel group (Taj, Oberoi, Sheraton, ITC, Ramada, Accor, Marriott, Hyatt, The Leela and similar).

Preferred Qualifications:

• 1. Previous experience with Point of Sale, restaurant, or hospitality work environments. 2. Technical certifications in networking, SQL, operating systems, or others such as CompTIA A+.
• 3. Previous experience using a CRM to log and work incidents such as: Salesforce, Zendesk or ServiceNow would be considered an asset.