Technical Supervisor -Sheraton Vancouver Guildford

Position Overview

Equipment Operation

• Set up, operate, and break down intermediate audiovisual equipment accurately and on time.
• Troubleshoot technical issues, comply with company safety and security measures, and protect equipment from theft or damage.

Customer Service

• Provide excellent service to internal and external customers and maintain positive client relationships through effective communication.
• Meet with guests onsite, verify equipment setup, monitor events, and support the hotel-client relationship.

Training and Operations Management

• Train technicians, mentor new hires, and reinforce a positive working environment centered on company values.
• Organize daily floor activities, direct technician workflow, assist with labor needs and scheduling, and maintain equipment sheets.
• Coordinate event communications and attend venue meetings such as banquet event orders or pre-event conferences.

Equipment Maintenance

• Perform preventative maintenance to keep equipment presentable and in good working condition.
• Lead equipment security, storage, transportation, maintenance, and physical inventory processes.

Job Qualifications

• Three to five years of audio visual experience is required.
• Knowledge of technical theory, advanced problem-solving skills, and experience leading workflow and team members are required.
• A bachelor's degree and three to five years of customer service or hospitality experience are preferred.
• Internal applicants must be Technical 1-Star Certified; external applicants must achieve the certification within 60 days of starting.
• A valid driver's license is required for team members who may operate company vehicles.

Competencies

• Relevant competencies include hospitality, ownership, managing ambiguity, directing work, achieving goals, financial acumen, and building effective teams.

Compensation

• Hourly pay range is $28.30 to $34.88.

Work Environment

• Work takes place in a hotel or convention center with exposure to outdoor temperatures, dirt, sand, dust, variable noise, audiovisual equipment, electrical components, heights, lifts, and ladders.
• The role may involve multiple hotel locations and irregular hours, on-call status, evenings, weekends, and holidays.