Technical Specialist-Enterprise Apps

Area(s) of responsibility Key Responsibilities: 7-9 years development and support project related working experience, at least 4+ years in SFDC. 5+ hands on experience in SFDC LWC, Sales, Experience/community cloud. 3+ years of experience with Integration Should have 5+ years hands on experience in SFDC (Apex, VF, Webservices, Integration). Should have 3+ years hands on experience in SFDC lightning Able to translate the customer requirement and gap analysis into comprehensive technical design. Should have expertise in SFDC design patterns and implementation of the same. Strong communication skills and client interaction skills. Good understanding of SFDC classic and lightning platform, standard features and standard object structures. Should have working experience with Omni studio (Flex cards, Omni Script, Data Raptors, Integration Procedures). Basic Understanding of Einstein Analytics and Einstein Activity Capture. Familiar with Salesforce Best practices, Governor limits, Security model, Data masking, Shield Encryption etc. Has good exposure of DEVOPS, Release management process and familiarity with tools like Bitbucket, Jenkins, GIT, VSCode, SFDX, IDX workbench etc.

with tools like People Import, Workato, Dupe blocker is a plus.

Lead and mentor SFDC production support engineers .

Identify automation opportunities to reduce manual effort and incident volumes.

Drive continuous improvement initiatives focused on stability, performance, and support efficiency.

Act as the primary operational contact for: business stakeholders, Salesforce product owners, Required Skills: SFDC, CRM, Force.com, Lightning (LWC and AURA), Java Script, CSS, Webservices (SOAP, REST), Integration, Omni studio, Omni channel, Call Center CTI.

Client facing and good communication skills Certifications: PD I, Admin, Sales cloud Salesforce PD II certificate is desirable.

Strong hands‐on experience with Salesforce Production Support (L2/L3).

Ability to take fast, risk‐aware decisions during production incidents.

Strong sense of ownership and accountability.

Ability to mentor support engineers and improve team maturity.

Strong prioritization and time‐management skills.

Proven experience handling production incidents in SFDC: application errors, data inconsistencies, integration failures, performance and availability issues.

Strong RCA capabilities: log analysis, debug logs, error pattern identification.

Strong understanding of Salesforce integrations: REST/SOAP APIs, middleware tools (MuleSoft, Informatica, Boomi, etc.), inbound/outbound interfaces.