Technical Specialist

About This Role

Delivery,Technical Dubai Permanent Job Title: Technical Specialist

Job Purpose: To design, implement, manage, and support enterprise Nutanix hyperconvergedinfrastructure (HCI)platforms as the primary technology stack, along with VMware Cloud Foundation (VCF), Dell server infrastructure, and relateddatacenter technologies for customer projects and managed services.

Qualification: BE/BTech/Bsc/Diploma

Experience: 8 – 15 Years

Certification: Nutanix Certified Expert /Professional (NCP-MCI / NCP) and Nutanix Advanced / expert-level certification, VCF 9.0 Architect

Responsibilities:

• Hands-on experience is mandatory, and core technologies should have been used in recent projects within the last one to two years.
• Design, deploy, configure, and troubleshoot Nutanix HCI environments in enterprise customer environments.
• Perform Nutanix cluster deployment, node expansion, cluster upgrade, health monitoring, and lifecycle management**.**
• Administer and support Nutanix Prism Central and Prism Elementfor centralized infrastructure management and operations.
• Manage and troubleshoot Nutanix AHV, virtual machine operations, storage containers**,** networking, and cluster services.
• Perform Nutanix software and firmware upgrades using Lifecycle Manager (LCM)and ensure platformcompliance with supported hardware and software matrix.
• Handle cluster performance troubleshooting**, capacity** planning, storage optimization, CPU/memory balancing, and infrastructure health remediation.
• Work on Nutanix foundation deployment**,** node imaging, cluster creation, and commissioning activities.
• Configure and support Nutanix storage, data resiliency, replication, disaster recovery, snapshots, and business continuity features**.**
• Plan and execute migration of workloads from legacy infrastructure or VMware platforms to Nutanix platforms.
• Support Nutanix-hosted production, DR, pre-production, and test environments and ensure high availability and operational stability.
• Troubleshoot Nutanix-related issues across compute, storage, hypervisor, firmware, network integration, and cluster services**.**
• Perform proactive health checks and recommend remediation actions for Nutanix platform optimization and reliability improvement.
• Support design and implementation of multi-cluster Nutanix environments and centralized monitoring.
• Work closely with OEM/vendor support teams for Nutanix incident resolution, RCA, bug validation, and support case follow-up.
• Maintain documentation related to Nutanix implementation, configuration baseline, SOPs, HLD, LLD, upgrade plans, and operational handover.
• Support and troubleshoot VMware vSphere / ESXi / vCenter / VCF environments where customer environments are hybrid or mixed.
• Install, configure, and troubleshoot HPE Synergy and Dell PowerEdge servers**,** hardware components, RAID, BIOS, firmware, iDRAC, and lifecycle controller.
• Support server hardware implementation, firmware upgrades, and hardware break-fix coordination with OEM/vendors.
• Perform datacenter infrastructure implementation, migration, consolidation, and upgrade projects.
• Provide support for customer escalations, critical incidents, and breakdown cases within agreed service levels.
• Proactively resolve support requests escalated from service delivery teams.
• Execute health check services and closure activities for AMC customers along with the team.
• Willing to work on a flexible schedule depending on business needs.
• Act as the Technical SME for the technologies listed in the competency table.

Mandatory:

• Nutanix HCI architecture and deployment
• Prism Central / Prism Element administration
• Nutanix AHV administration and troubleshooting
• Nutanix cluster build, expansion, and upgrade
• Nutanix Lifecycle Manager (LCM)
• Nutanix Foundation
• Storage container and datastore management
• Performance monitoring and troubleshooting Competency Levels
• Nutanix HCI / Prism / AHV – L3
• Nutanix Deployment / Upgrade / Operations – L3
• VMware vSphere / VCF – L2
• Dell Server Infrastructure – L2
• vSAN / HCI – L2
• Backup / DR – L1 / L2
• Windows / Linux VM Support – L1 / L2
• Netapp Storage– L1 / L2 SOFT SKILLS: MANDATORY
• Strong written and verbal communication and analytical skills
• Ability to multi-task, prioritize multiple objectives, initiatives, and requests
• High degree of perseverance
• Very good customer handling skills
• Can-do attitude
• Open to learning new technologies
• Good documentation and reporting capability
• Strong troubleshooting and ownership mindset Ability to work independently and in a team environment
• Strong Working Knowledge on below Technologies: