Technical Specialist Donor

Benefits

• Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.
• Understands and performs to all applicable regulatory and compliance requirements.
• Demonstrates Core Values: Do Right Always, Find a Better Way, Make Results Happen and Strengthen the Team.
• Treats donors with customer service excellence and adds value to the donation experience through professional relationship building.
• Ensures customer issues with a potential negative impact are resolved and the leader is informed.
• Influences future blood drives with consistent conversion rates, rebooking, sponsor leadership and service recovery.
• Trains team members in all aspects of the role.
• Performs Team Lead duties as needed.
• Prepares collection site and performs set up (including technology systems and quality control), troubleshoots and adjusts accordingly; prepares and plans for future site visits.
• Performs donor screening (collects donor histories) and mini-physical.
• Performs phlebotomy, including automation (Alyx and / or Trima).
• Prepares and packs units for transport.
• Subject matter expert, providing coaching to team and oversight of collections to minimize collection loss due to errors and incidents.
• Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed. Provides post-reaction care including assessing reactions for recovery, escorting donors and coordinating care with host organization (e.g. high school nurse, drive coordinator).
• Rebooks donors for future donation appointments and facilitates rebooking process.
• Transports or carpools staff.
• May transport supplies and equipment.
• With a valid CDL, may operate mobile drive buses. Following all DOT guidelines, safely transports staff, supplies and equipment and arrives at site on time.
• May participate in mobile drive set-up.
• Creates a safe environment for donors and fellow staff members and maintains safety awareness of team.
• Recruits and converts donors for automation.
• Operates, troubleshoots, and performs routine maintenance on equipment.
• Maintains product integrity and ensures proper identification of all donors.
• Maintains organization of departmental records, as needed.
• May participate in validation of new processes or new equipment.
• Reviews daily work for accuracy and recognizes and investigates the reason for potential discrepancies and unexpected results, resolving where appropriate.
• Reviews quality results and escalates issues and concerns.
• Performs root cause analysis, review, and reporting with leadership.
• Proactively seeks continued professional development.
• Other duties, as assigned.
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
• Understands and performs in accordance with all applicable regulatory and compliance requirements
• Complies with all standard operating policies and procedures

Education

Experience

Knowledge, Skills and Abilities

• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required
• Must be proficient in both apheresis skills (Alyx AND Trima), precepting, and filling in for a Team Lead required
• Must have basic mathematical aptitude. required
• Ability to apply judgment to written or oral instructions. required
• Ability to organize work to provide productive work flow. required
• Flexibility to work independently and with a team. required
• Has a strong attention to detail. required
• Must have good communication skills, including the ability to provide feedback to peers. required
• Possesses legible hand writing. required
• Able to perform Team Lead responsibilities as assigned. required
• Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, HemaTerra, etc. required
• Broad or specialized knowledge of methods, techniques, and processes. This knowledge is typically acquired through specialized training or broad practical work experience required

Tools and Technology