Technical Specialist and Trainer - Secure

This is a unique opportunity for a highly skilled engineer who enjoys solving complex technical challenges and sharing their expertise with others. You'll provide expert support across a wide range of secure access systems while developing the capability of engineers and managers through structured technical training and coaching.

If you're passionate about technical excellence, improving first-time fix rates and helping others develop their expertise, we'd love to hear from you.

Act as the senior escalation point for complex technical issues across shutters, doors, gates, barriers and access control systems.

Provide remote and on-site diagnostic support to engineers, managers and operational teams.

Develop and embed a consistent technical triage process to improve fault diagnosis and resolution.

Design and deliver technical training programmes for engineers and Managing Engineers.

Support competency assessments, coaching, mentoring and technical sign-off activities.

Create and maintain technical guidance, SOPs, bulletins and training materials.

Provide technical input into quotations, BER recommendations and scope development.

Reduce repeat visits, callbacks and incorrect parts ordering through improved technical support.

Analyse recurring failures and identify opportunities to improve safety, asset uptime and first-time fix performance.

Ensure technical advice, training and procedures remain aligned to legislation, manufacturer guidance and industry standards.

Promote safe working practices, risk assessment and compliance across all activities.

Support the introduction of new products, technologies and service improvements.

Build strong relationships with clients, manufacturers, suppliers and operational teams.

Produce clear technical reports and recommendations.

Support technical recruitment, apprenticeships and talent development initiatives.

Significant hands-on experience installing, servicing, commissioning and fault-finding on: Automatic doors Roller shutters Industrial and high-speed doors Gates and barriers Loading bay equipment Access control and secure systems

Automatic doors

Roller shutters

Industrial and high-speed doors

Gates and barriers

Loading bay equipment

Access control and secure systems

Strong electrical and mechanical diagnostic expertise.

Knowledge of relevant standards including BS EN 16005 , BS EN 12453 and associated health and safety requirements.

Experience delivering technical training, coaching or competency assessments.

Full UK Driving Licence.

You'll play a key role in shaping the technical capability of one of the UK's leading facilities management businesses, helping deliver safer, smarter and more effective solutions for our customers while influencing the future development of our engineering teams.

Ready to become the technical authority for Secure? Apply today.