Technical Solutions Engineer, Infrastructure, Compute, Google Cloud

Responsibilities

• Work within a team of engineers/consultants that globally ensure 24-hour customer support.
• Manage the customer’s problem through effective diagnosis, resolution, or investigation tools implementation to increase productivity for customer issues on Google Cloud Platform products.
• Act as a consultant and subject matter expert for Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Work closely with Product and Engineering teams to improve the product, and interact with Site Reliability Engineering teams to drive high-quality production while understanding customer issues to advocate their needs with cross-functional teams.
• - Work within a team of engineers/consultants that globally ensure 24-hour customer support. - Manage the customer’s problem through effective diagnosis, resolution, or investigation tools implementation to increase productivity for customer issues on Google Cloud Platform products. - Act as a consultant and subject matter expert for Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud. - Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis. - Work closely with Product and Engineering teams to improve the product, and interact with Site Reliability Engineering teams to drive high-quality production while understanding customer issues to advocate their needs with cross-functional teams.

Minimum qualifications:

Preferred qualifications:

• Experience with any of the following solutions: System virtualization, on-premise or hybrid cloud computing.
• Experience with cloud computing (e.g., certifications, internships, coursework, etc.) and debugging complex workload issues across large-scale, multi-node environments.
• Experience using or integrating AI/LLMs (such as Gemini) into daily engineering or troubleshooting workflows.
• Experience working with distributed systems, and familiarity with common solutions, design patterns, or best practices.

Qualifications

• Minimum qualifications: - Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. - 5 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process). - 5 years of experience with computer networking and web technologies (e.g., HTTP, HTML, DNS, etc.). - Experience as a system administrator with Linux/Unix, or Windows systems. - Experience with one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, PowerShell, Bash, Shell, Perl, Visual Basic). Preferred qualifications: - Experience with any of the following solutions: System virtualization, on-premise or hybrid cloud computing. - Experience with cloud computing (e.g., certifications, internships, coursework, etc.) and debugging complex workload issues across large-scale, multi-node environments. - Experience using or integrating AI/LLMs (such as Gemini) into daily engineering or troubleshooting workflows. - Experience working with distributed systems, and familiarity with common solutions, design patterns, or best practices.