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Technical Solutions Engineer (CCNA/CCNP)

Barracuda Networks Inc.
Bengaluru, IND
Full-time
Entry · 1+ years experience
Onsite
Discovered 1 months ago
WAF/NGtcpdumpFiddlerLinuxMicrosoft Server

Full Job Posting

  • Providing superior customer support on our home-grown products.
  • Interface with customers at a high volume to solve their issues using different applications which include WAF/NG and email/backup
  • Develop your skills in network and security products through on-going training
  • Document, escalate and follow through with product bugs and/or issues
  • Debug the issue and provide a solution. If not resolved raise a ticket to the next level
  • Should have at least 1 year of experience in network firewall domain, web application and load balancing technologies, or exchange/email security and web filter domain
  • Excellent understanding of TCP/IP and UDP
  • Very good knowledge of L7 protocols such as HTTP, HTTPS, FTP, SMTP and POP3
  • Should have good Linux and Microsoft server knowledge
  • Basic knowledge about OWASP top 10 attacks, understanding of top 10 OWASP defined application security challenges
  • Very good understanding of URL filtering in proxy and reverse technologies, debugging applications like tcpdump, fiddler
  • Good understanding of SMTP and POP3 protocols
  • Good understanding of various backup technologies
  • CCNA or CCNP certification preferred
  • Bachelor’s Degree in engineering, Computer Science
  • Ability to work in a 24/7 environment with rotating shifts
  • Strong analytical and troubleshooting skills
  • Strong customer focus and solid written and verbal communication skills Positive attitude with a willingness to learn

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