Technical Solutions Consultant
Role Overview
Are you passionate about solving complex technical challenges and helping customers get the most from innovative payment technology?
As a Technical Solutions Consultant, you will play a key role in supporting customers and solving complex technical issues across Visa and Cybersource products and solutions.
You’ll work closely with clients and collaborate with Product, Engineering, Operations, and Client Services teams to troubleshoot integrations, resolve high-priority issues, and provide expert technical guidance.
This is a great opportunity for someone who enjoys combining hands-on technical problem solving with customer interaction, working across areas such as APIs, payment processing, authentication, tokenization, and risk solutions.
You’ll have the opportunity to become a trusted technical advisor, influence service improvements, and contribute to successful product launches and customer initiatives.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Provide advanced technical consultation and support for complex customer implementations, integrations, and production issues.
- Investigate and resolve complex technical challenges across APIs, payment processing, authentication, tokenization, risk solutions, and related technologies, using logs, transaction data, system behaviour, and technical documentation to identify root causes.
- Act as a trusted technical advisor and subject matter expert, providing customers and internal stakeholders with product expertise, solution recommendations, and best-practice guidance.
- Lead technical discussions with customers, partners, and internal teams on solution architecture, integrations, and product capabilities.
- Manage high-priority customer escalations, driving issues through to resolution and providing clear, regular communication throughout the incident lifecycle.
- Partner with Product, Engineering, Operations, and Client Services teams to resolve issues and continuously improve products and services.
- Identify recurring technical issues and trends, contributing to root-cause analysis, problem management, process improvements, and automation opportunities.
- Develop and maintain knowledge articles, troubleshooting guides, technical documentation, and operational procedures.
- Support new product launches, migrations, and strategic customer initiatives.
- Share technical knowledge across the team and provide guidance and mentoring to junior colleagues.
- Support team coordination and operational activities, including acting as a deputy for leadership when required.
- Contribute to individual and team performance objectives and participate in off-hours/on-call support when required.
- Use digital tools and emerging technologies, including Generative AI, to enhance productivity, troubleshooting, knowledge management, and customer engagement.
- Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
- Relevant experience supporting complex technical products, SaaS platforms, enterprise applications, integrations, or payment technologies.
- Experience working in a technical support, technical consulting, solutions engineering, or client services environment.
- Strong troubleshooting, analytical, and problem-solving skills, with the ability to diagnose complex issues across multiple systems and technologies.
- Hands-on experience with APIs, web services, JSON, XML, transaction flows, application logs, and integration troubleshooting.
- Good understanding of networking concepts and web technologies, including TCP/IP, DNS, SSL/TLS, VPNs, and proxies.
- Experience using databases and SQL for troubleshooting and data analysis.
- Experience supporting enterprise customers and managing customer-facing technical issues and escalations.
- Fluent English and strong communication, collaboration, and stakeholder management skills, with the ability to explain complex technical concepts to both technical and non-technical audiences and work effectively with Product, Engineering, Operations, and other cross-functional teams.
- Experience within payment processing, eCommerce, digital payments, or financial technology would be an advantage.
- Experience with incident management, product launches, migrations, service improvement, or technical documentation would be beneficial.
- Ability to share technical knowledge and provide guidance or mentoring to other team members.
- Visa is an EEO Employer
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
About Visa
Visa is a global payments technology company that connects consumers, businesses, banks, and governments in over 200 countries through its electronic payment network, VisaNet.
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