Technical Services Manager

As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team, making an impact in a number of ways:

Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs

Work as part of a multi-disciplinary team of managers, technicians and third party vendors to plan, manage and supervise maintenance activities, both planned and reactive, on a nominated site.

First point of contact for AirTrunk’s customers in respect of works planning, incident management and reporting

Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required;

Lead all aspects of the planning and coordination of all preventive maintenance and repair works, ensure change management and incident management procedures are followed; coordinate activities as required with customers

Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards

Ensure adherence to site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. SWMS

Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO, SOC2, PCI.

Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety

Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations

Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation

Manage the provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to customers

Lead minor capital projects for customers/internal purposes

Supervise operational metrics, data and analyse risks

Conduct regular property inspections

Take part in the 'on call' incident response roster

5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades or related fields

Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals

Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services

Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems

Have Own Security NV1 Clearance or ability to get one

Excellent collaborator with strong communication skills in English

Exceptionally flexible, forward-thinking and motivated by change

Effective customer management skills and meeting chair experience