Technical services manager

About This Role

Process Management:

Prepare, implement, and manage technical and operational processes, ensuring streamlined operations and consistent product quality.

Document & SharePoint Management:

Oversee and manage Engineering documents and ensure they’re efficiently integrated with the SharePoint system for easy access and collaboration.

Supplier Relationship:

Foster and maintain robust relationships with suppliers, facilitating effective communication and understanding of mutual requirements and deliverables.

Warranty & TPR Management:

Supervise warranties and coordinate Technical Problem Reports (TPR) with manufacturers and suppliers, ensuring timely resolutions.

Training Oversight:

Lead the organization, delivery, and assessment of technical and operational training sessions to ensure staff proficiency.

Application Development & Deployment:

Spearhead the development, testing, and deployment of all applications, integrating quality assurance measures and ensuring alignment with user needs.

Health & Safety Adherence:

Strictly abide by and enforce PTC Health & Safety procedures, championing a culture of safety within the team.

Comply with the health, safety and security practice and guidelines as per PTC policy

Quality Assurance & MMS:

Integrate the Maintenance Management System (MMS) into quality assurance processes, ensuring consistent quality checks, timely maintenance, and adherence to PTC standards.

Standards Compliance:

Guarantee that all operations align with the standards and best practices established by PTC.

Team Leadership:

Guide and mentor the technical team, instilling a mindset of continuous improvement and innovation.

Budget Management:

Monitor the technical department’s budget, optimizing resource allocation and expenditure.

Continuous Learning:

Stay updated with industry trends, assimilating relevant advancements into PTC’s operations for enhanced performance.

Stakeholder Engagement:

Maintain transparent communication with internal and external stakeholders, aligning technical goals with broader company objectives.

Strategic Planning:

Collaborate with top management to align technical strategies with PTC’s long-term vision and market needs.

Safety & Compliance:

Comply with the health, safety and security practice and guidelines as per PTC policy

Bachelor’s degree in relevant field

Minimum 8 years in a similar field.

Fluent in written & spoken English.

Must be able to demonstrate extensive knowledge of UK and/or European bus maintenance compliance, with particular emphasis on vehicle inspection, air brake systems, rolling road brake testing & efficiency calculations and bus & coach tyre regulations.