Technical Services Engineer

Responsibilities:

• Provides technical support for mechanical, electrical, quality, communication, and installation issues for Nextpower’s customers worldwide, ensuring a best-in-class customer experience and providing product and systems expertise to maximize customer production value
• Interface with customers or installers to plan network configuration and adjust field equipment to comply with the plans
• Interface with field personnel to commission projects and troubleshoot problems
• · Test and commission Nextpower tracker installations and provide training to onsite Nextpower employees and partner companies
• Provide tracker controller expertise, supporting controller commissioning process and on-going maintenance
• Manage controller commissioning process for customer acceptance of Nexpower tracker installations for placement of warranty
• Support product development, sales, and marketing as requested
• Schedule onsite training, maintenance programs, subcontractor training, quality control
• Works with cross functional team providing input to work instructions, material, or product changes to ensure superior quality of products.
• Ability to write reports, service proposals, and procedure manuals.
• Develop PowerPoint presentations.
• Give in-person and remote customer, and internal, presentations
• Work closely with Remote Monitoring Team providing in the field repairs and documenting all issues
• Manage field testing of prototype and beta product lines
• Support in the development of controller technical documentation for Commissioning and O&M, including revision control
• Supports Nextpower system design, product development, sales, and marketing as requested
• Have strong customer care experience and be able to effectively communicate resolutions for customer concerns
• Internal customer voice. An advocate for the customer within Nextpower
• Attends all Case Management meeting each morning M-F 7:30am PST
• Maintains all assigned company and safety training, and other required training.
• Cross functional support to team.
• 5 years of experience with Bachelor’s Degree in Mechanical, Industrial, or equivalent power generation and commissioning experience preferred..
• Strong understanding of customer and technical support for Utility-scale and DG projects
• Extensive experience with power generation troubleshooting & various controls systems
• Extensive experience with solar tracking systems
• Strong drive for Renewable Energy Industry Development
• Strong knowledge of PV technology and its applications
• Proficiency with Microsoft office
• Proficiency in Salesforce Service cloud
• Proficiency in dealing with customer support and O&M issues
• Excellent customer service skills
• Excellent verbal and written communication skills
• Up to 20% travel required
• Nextpower offers a comprehensive benefits package. We provide health care coverage, dental and vision, 401(K) participation including company matching, company paid holidays with unlimited paid time off, generous discretionary company bonuses, life and disability protection and more. Employees in certain positions may be eligible for stock compensation. All plans are in accordance with relevant plan documents. For more information on Nextpowers benefits please view our company website at www.Nextpower.com.
• Pay is based on market location and may vary based on factors including experience, skills, education and other job-related reasons. The annual salary range for this position is $100,000.00-$110,000.00. (Applicable to California)
• At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.
• Nextpower is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.