Technical Service Specialist

Role overview

Service and customer responsibilities

• Install, maintain, troubleshoot, repair, and upgrade diagnostic instruments at customer sites.
• Prioritize service calls, document service work, and guide customers on instrument parts and software.
• Sell service agreements and renewals and meet assigned service sales targets.
• Monitor spare-parts use and inventory, and use Active Sense Technology tools to improve productivity.
• Support colleagues, coordinate with other functions, and identify improvements to service and customer satisfaction.
• Maintain quality-system compliance and follow company policies and procedures.

Required qualifications

• Bachelor’s degree in biomedical engineering.
• 5–10 years of experience in a related field.
• Strong service-delivery process experience, customer engagement, communication, coaching, and training skills.
• Strong experience using analytical tools and software.

Additional advantageous experience

• Abbott instrument experience is an advantage.
• Troubleshooting experience, customer contacts, diagnostics-market knowledge, and electronic, mechanical, or chemical knowledge are advantageous; a proven similar-role track record is also referenced.

About Abbott