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Technical Service Representative

Custom Equipment, Inc
Richfield, USA
Full-time
Mid · 3–5 years experience
Onsite
Discovered 1 weeks ago
Communication

Full Job Posting

Qualifications

  • The requirements listed below are representative of the knowledge, skills, and abilities necessary to successfully perform the essential functions of this position.
  • High school diploma or equivalent required.
  • Associate degree in Automotive Technology, Diesel Technology, Industrial Maintenance, Electrical Technology, or a related technical field preferred .
  • Three to five years of experience in technical service, equipment repair, field service, or customer support.
  • Experience supporting mobile equipment, construction equipment, aerial work platforms, forklifts, telehandlers, or similar industrial equipment preferred.
  • Strong working knowledge of mechanical and electric drive systems, hydraulics, electronic control systems, and the ability to read and interpret electrical and hydraulic schematics, service manuals, and technical drawings.
  • Excellent verbal and written communication skills with the ability to explain technical concepts to customers of varying experience levels.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Proficient with Microsoft Office and ERP/service management software.
  • Ability to work independently while maintaining a high level of customer satisfaction.
  • Ability to present technical information in both classroom and hands-on training environments.
  • Experience troubleshooting and supporting engines and battery-powered material handling equipment and Mobile Elevating Work Platforms (MEWPs).
  • Working knowledge of ANSI A92 standards and Mobile Elevating Work Platforms (MEWPs).
  • Previous experience developing or delivering technical training programs.
  • Experience with warranty administration and root cause failure analysis.
  • Valid driver's license with an acceptable driving record meeting Company insurance requirement.
  • Ability to operate company vehicles and customer equipment safely.
  • MEWP Operator or Service Certification preferred.

Education and Experience

  • Associate degree in Automotive Technology, Diesel Technology, Industrial Maintenance, Electrical Technology, or a related technical field preferred.

Preferred Qualifications

  • Experience troubleshooting and supporting engines and battery-powered material handling equipment and Mobile Elevating Work Platforms (MEWPs).
  • Working knowledge of ANSI A92 standards and Mobile Elevating Work Platforms (MEWPs).
  • Previous experience developing or delivering technical training programs.
  • Experience with warranty administration and root cause failure analysis.
  • Certifications and Licenses
  • Valid driver's license with an acceptable driving record meeting Company insurance requirement.
  • Ability to operate company vehicles and customer equipment safely.
  • MEWP Operator or Service Certification preferred.
  • AXCS Equipment, by Custom Equipment, LLC, is a leading provider of access equipment solutions, offering micro scissor lifts, scissor lifts, and telehandlers. Founded in Wisconsin in 1981, we have grown from a small fabrication shop into a globally recognized manufacturer while staying true to our roots in craftsmanship, innovation, and customer service. Our equipment is designed with a focus on safety, reliability, productivity, and ease of use. We continuously develop and improve our products based on real-world customer feedback to deliver solutions that perform where it matters most. Today, AXCS Equipment represents the next chapter in our growth, bringing together decades of expertise with an expanded product lineup and a commitment to providing customers with full access to innovative equipment, technology, and support.
  • All your information will be kept confidential according to EEO guidelines.
  • As a leading aerial equipment manufacturer, we're constantly striving to better our products, services, and customer satisfaction. We understand this starts with us and that's why we're dedicated to our employees' success.
  • If you're an energetic and motivated individual, we want to talk with you! Start the conversation and learn more about our rapidly growing team when you apply today.

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