Technical Service Representative

Your JobGeorgia Pacific Corrugated Packaging is seeking a highly motivated and technically adept Technical Service Representative to join our dynamic team in Northern California (Madera, San Leandro, Modesto, CA box facilities) an area where produce and agricultural is prevalent. You'll play a pivotal role in servicing and exceeding the expectations of our high-profile national accounts by offering innovative technical solutions, exceptional customer service, and efficient project management.Our TeamAs a recognized leader in the packaging industry, GP Packaging includes 38 facilities across 20+ states, dedicated to providing sustainable, innovative, and customer-focused corrugated and high-graphic packaging solutions. We prioritize safety, quality, and continuous improvement in everything we do.Join our passionate team and make an impact on GP Corrugated Packaging's success!What You Will DoAccount Mastery: Cultivate and maintain strong relationships with customer accounts, collaborating closely with our sales teams and customers to understand their needs and develop strategic action plans.Project Management Expertise: Support both national and local business efforts through comprehensive project management, overseeing design implementation, and ensuring delivery of exceptional quality and service for GP customers.Proactive Problem Solver: Identify and troubleshoot quality or service challenges by working cross-functionally with local plant teams. Analyze issues, communicate effectively, and drive effective solutions, including timely root cause analysis and resolution.Technical Guidance & Troubleshooting: Provide expert guidance and troubleshooting assistance to customer operations utilizing automated equipment, with a focus on improving throughput and efficiency.Independent Initiative: Manage your workload effectively with excellent time management skills, consistently exceeding internal and external expectations.Travel Savvy: Regular travel within the Northern California region is required for technical service calls, account maintenance, inventory checks, and project-based assignments.Tech-Proficient: Utilize Microsoft Office 365 tools (Word, Excel, Outlook, PowerPoint, SharePoint) and CRM platforms (Microsoft Dynamics) to document activities and collect data efficiently.Who You Are (Basic Qualifications)Demonstrated experience with operations, maintenance, design, or quality in packaging.Travel up to 50% of the time, including potential overnight travel.What Will Put You AheadStrong understanding of packaging quality standards and best practices.Corrugated design knowledge and experience.Production and/or operations experience within a manufacturing environment.Proficiency with automated case erecting/forming equipment.College degree in packaging science, a business-related field, or equivalent advanced trade school education preferred.Six Sigma or other quality-related training.For this role, we anticipate paying $80,000 - $120,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.Hiring Philosophy