Technical Service Representative
Key Skills for This Role
Full Job Posting
Key responsibilities
- Investigate customer quality claims, discuss findings with relevant departments, and provide technical solutions.
- Monitor claim response times and repeat claims; flag deviations from targets.
- Track dispatched trial rolls and collect customer feedback.
- Visit customers for claims and sample-roll trials, and report visit and trial details.
- Coordinate sample-roll trial outcomes with R&D, technical, quality-control, and production teams.
- Support Sales with customer technical requirements; explain TI product specifications and applications to customers and end users.
- Prepare monthly claim summaries and trial reports for management.
- Maintain and update technical-service files for claims, trials, and ISO, AIB, and BRC audits.
- Test complained, market, and competitor samples and share findings with Sales, R&D, and technical stakeholders.
- Perform other duties assigned by the supervisor or department head.
Education and application question
- A bachelor's degree is required.
- The application asks about exposure to polymer science; no mandatory experience level is specified.
Work location
- Work location is in person.
- The posting lists Dubai as the commute or relocation location, with relocation preferred.
Employment
Permanent, full-time position.
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