TECHNICAL SERVICE MANAGER
Key Skills for This Role
Full Job Posting
Why work with us?
Benefits are effective on day one for all full-time direct hires
Training programs are available to help guide team members and develop new skills
Growth Opportunities - there are immense opportunities to grow your career
You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.
Position responsibilities may include
- Provide support for dealers/contractors to resolve technical issues
- Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation
- Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints
- Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes
- Field Communication / RMA / Service Bulletin Support Closed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on the success of Corrective Actions
- Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates
- Produce training materials for sessions
- Produce materials and conduct installation and service training sessions
- Responsible for high quality, cost-efficient and on-time service operation (internal and external)
- Ensure the availability and quality of communications with our customers
- Perform additional projects/duties to support ongoing business needs.
Nature & Scope
Applies advanced knowledge of job area typically obtained through advanced education and work experience
Manages projects and processes while working independently and with limited supervision
Coaches and reviews the work of lower-level professionals
Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions
Knowledge & Skills
- Formal Product Training – effectively train/educate customers on our products
- Strong HVAC technical knowledge, operating systems, mechanical and electrical ability
- Excellent customer service, relationship management, and interpersonal skills
- Proficiency in MS Outlook, Word, Excel, and PowerPoint
- Must have excellent communication skills both written and verbal and HVAC technical acumen
- High level of attention to detail and problem-solving skills
- Excellent organizational, time management, and project management skills
- Ability to apply good judgment, strong work ethics, and integrity on the job
- Highly self-motivated and directed with the ability to work in a fast-moving environment
- Ability to apply good judgment, strong work ethic, and integrity on the job.
Experience
5+ years in field service and repair
Education/Certification
High School Diploma or GED equivalent
HVAC training/certification required
People Management: No
Physical Requirements / Work Environment
- Must be able to perform essential responsibilities with or without reasonable accommodations
- Travel is required – up to 50%
Reports To
Manager, Divisional Tech Services
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
About Daikin Comfort Technologies Distribution, Inc.
Verified company details for this employer are not available yet.
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