Technical Service Manager

Responsibilities:

• Ensure effective and profitable resolution for Service and Warranty issues throughout the Division.
• To develop process controls for the division to improve efficiency, reduce waste and increase profitability.
• Oversee the day-to-day Operations at Branch level, encompassing Service, Spare Parts, Warranty and Administration.
• Manage branch resource adjustments and budget for the Division in order to improve efficiency, effectiveness and safety.
• Manage and support a team of Technicians both at a personnel level and technical level and to monitor their technical training and development.
• Follow up on related proposals, quotations, delivery and other matters.
• Reporting, analyses and forecasting Service activities.
• Participate in and/or observe repairs, commissioning and operation as necessary to ensure appropriate job planning.
• Represent Manitowoc Product Support within the Division to Customers, Suppliers and Government Departments
• Provide technical and managerial support to the National Manager, Sales Teams and other branches as required.
• Other areas of responsibility as assigned.

Requirements:

• Engineering Degree or higher qualification in either mechanical, hydraulics or electrical engineering preferred, or equivalence trade experience and skills maybe considered. And, able to lift heavy equipment.
• Minimum of 8 to 10 years of technical service & support related working experience preferably in the crane industry or heavy equipment industry.
• Possesses strong communication skills, both in written and verbal communication, enabling effective interaction and collaboration with colleagues and clients.