Technical Service Engineer

Job Summary

Skills

• Proficient in Microsoft Office (Excel, Word, and Outlook) and a thorough understanding of Windows O/S • Excellent communication skills, both written and verbal. • Strong organizational skills and attention to detail, quality, and efficiency. • Demonstrate strong problem-solving skills and the ability to make timely and informed decisions. • The ability to handle sensitive information discreetly and confidentially. • Capable of working independently and in a team environment. • Identify and analyze complex situations, determine potential solutions, and implement strategies to overcome challenges while considering the team's input and best interests. • Ability to interact and build relationships with internal personnel at all levels of the organization, as well as customers and vendor representatives. • Self-motivated and can manage time and projects effectively. • Willingness to learn and adapt to new technologies and processes.

Primary Job Duties

• Troubleshoot and repair DIT-MCO test equipment, software, and associated computers at customer sites and our in-house test lab. • Prepare and submit detailed written service reports; document and track ongoing service issues through an internal system. • Respond to service inquiries/help solve customer issues via telephone, e-mail, and remote PC sessions. • Effectively communicate issues and concerns with customers, manufacturing repair personnel, and the sales team. • Identify new sales and system upgrade opportunities. • Extensive travel is required for this position.
• Work Context • Good or corrected vision and can distinguish colors. • Lifting, bending, walking, ability to sit or stand for long periods. • Mobility and full dexterity • Ability to function in a fast-paced environment, meet deadlines, work multiple job functions, and deal with stressful situations. • Ability to lift and carry up to 50 lbs.
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Requirements

• Proficient in Microsoft Office (Excel, Word, and Outlook) and a thorough understanding of Windows O/S • Excellent communication skills, both written and verbal. • Strong organizational skills and attention to detail, quality, and efficiency. • Demonstrate strong problem-solving skills and the ability to make timely and informed decisions. • The ability to handle sensitive information discreetly and confidentially. • Capable of working independently and in a team environment. • Identify and analyze complex situations, determine potential solutions, and implement strategies to overcome challenges while considering the team's input and best interests. • Ability to interact and build relationships with internal personnel at all levels of the organization, as well as customers and vendor representatives. • Self-motivated and can manage time and projects effectively. • Willingness to learn and adapt to new technologies and processes.